CAR RENTAL REVIEWS ON BUDGET IN CHRISTCHURCH

The service at the Christchurch Airport car rental store was very smooth. Communication using simple language and mobile translation was effortless. After reviewing the rental order, the customer service representative patiently explained the pickup route and provided a booklet on New Zealand traffic regulations.

Very good.

They provided me with a Hyundai Tucson with 32,666 km on it. Surprisingly, it was fully equipped with keyless entry and start, heated seats, tri-zone automatic climate control, lane keeping assist, adaptive cruise control (these two features are really helpful for first-time right-hand drivers, as the car tended to veer left initially), pre-collision warning, steering assist, and rear cross-traffic alert. Apart from the lack of a 360-degree camera, it had everything. There are many winding roads in the South Island, and local drivers take corners very quickly.

Good

Pretty good

Satisfied!

Pretty good

My dealings with Budget were excellent. Everyone involved were professional and friendly.

Price protector was fantastic and we had no problems at all. My only concern was that we were to have a vehicle that had the capacity for all of our luggage and once we arrived at Budget in Christchurch we had a choice of vehicle and we chose the Outlander which accommodated all our needs.

Budget and Avis are the same company. Overall, the process of picking up and dropping off the car was pretty convenient. Since there were no special circumstances in between, we only interacted with the rental company during pick-up and drop-off. Booked a Kona, but got an 80,000 km Mitsubishi ASX instead.

Got a RAV4 with only 4993 kilometers on it, practically a new car.

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

Overall very convenient

The car was relatively new with only 37,000 kilometers on it, a two-door Corolla. It was easy to drive the whole way, and the lane assist and backup camera were great.

Very satisfied

Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.

Excellent service, have rented cars through QEEQ multiple times for international trips.

The store is very easy to find. It seems to be affiliated with Avis. The car was very new and easy to drive.

Satisfactory

The gentleman who handled our registration was very nice and enthusiastic. He clearly explained New Zealand's traffic regulations.

Excellent service, the whole process of picking up and returning the car was convenient and efficient.