CAR RENTAL REVIEWS ON EUROPCAR IN MELBOURNE

Both pickup and return were very convenient.

Good

Easy to book

Got a better can than I booked which was great. Will use europcar again because of this

No upselling, clear explanations.

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Pick up and drop off both excellent

Very smooth

Wonderful car but pricey

Best car rental app

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

Everything went smoothly. Good deal on the rental, thanks!

Good service

Good, easy.

Friendly counter staff but as it was a holiday weekend, it took a bit longer than expected to get the car.

Amazing price, much more reasonable than I expected.

Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...

Very satisfied. Booked through QEEQ, picked up the car at the store. The staff spoke English and were very friendly. They explained everything clearly when I didn't understand. After submitting the order and documents, they asked if we wanted daily insurance for 50 AUD, but we declined as per the booking. They were okay with it. The car inspection was done, and we received a similar car, a Kia Sportage.

Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

Previously, including right after arriving in Australia, I rented a car from Europcar. They usually have European cars, and the quality is quite good. I never had any issues before, so I only checked the car body before renting and overlooked the rims. When returning the car, they claimed there were scratches on the rims that I caused. It was obvious that the marks were old damage, as even the tires had no scratches. Trusting them turned out to be a trap. The same thing happened again. The rental checklist only showed four damages, but upon inspection, I found damages on the rims and glass.

Car broke down. No car replaced. Roadside assistance helped to towed the car. We help to pick up the car and return the car once it was repaired 3 days later. We are promised no extra charge. But end of the day, we have extra charge to my cards. And case is still investigation with europcar

Car broke down. No car replaced. Roadside assistance helped to towed the car. We help to pick up the car and return the car once it was repaired 3 days later. We are promised no extra charge. But end of the day, we have extra charge to my cards. And case is still investigation with europcar

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.