CAR RENTAL REVIEWS ON HERTZ AT MILAN MALPENSA AIRPORT, MXP

Waited nearly one hour to pick up the car

Didn't get the reserved model due to a six-hour flight delay, but still arrived on the same day.

You need your own notarized document, otherwise you can't get the car. The car was very new.

Everything went really well. Just make sure to inspect the car before you take it and mark with x everywhere it has scratches (even if minor ones). They didn't have the Fiat so gave me a better and bigger VW. Car was in great shape. Can't complain, everything went very smooth. They tried selling me a gps, but the car had CarPlay so no reason for u to get it either, if you own an iphone and have data.

The car was replaced with an F-pace, smaller and less stable than the GLE.

Note that Thrifty's operations are actually handled by the Hertz counter. There are a lot of people, and you need to take a number and wait to be called. There's a ticket machine at the entrance where you enter your last name, and it will show up on the screen. Just wait for your number to be called.

Good service attitude, but there are many customers, so the waiting time is a bit long.

Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.

Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.

Long waiting time and low efficiency. There was only one person ahead, but I waited for an hour.

Dislike: too long to pick up and drop off the car.

There were very few staff members. I waited an hour just to get the car.

Very satisfied with Hertz's arrangement. As there were no Opel cars available, they switched us to an Audi A6 estate for free! Awesome!

Service affects all ratings

Extremely long wait, waited 40 minutes at the counter and more than an hour to get the car

The pickup time was too long.

Very quick

The service is quite mature and the reception was very quick.

Very good, and their English is also excellent

No employees were present when returning the car.