CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

Hertz invoice many service charges who was supposed to be cover by fee including conscession fee recovery : 16$80 Personnl accident 27$80

First time using international car rental, Hertz's service was excellent and very satisfying.

Was told no cars were available upon pickup and had to wait at least 7 hours. The staff at Los Angeles Union Station were very rude. However, the hotel staff at The LA Hotel were excellent.

The service was great. There were quite a few people, and they did try to sell insurance a bit, but after declining, they didn't push further.

I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it

normal smooth booking

Happened to encounter good sales service

Slow queue

Proactively helped solve the credit card issue by accepting cash instead.

The reserved car was not available, and they should not have given us a downgraded vehicle which was too small to fit our luggage.

Staff in LA were super helpful and really friendly.

Easy to use, no hidden costs.

Excelente calidad del vehiculo

Muy fácil y excelentes tarifas

Only two people, no waiting required

Prompt

Upon arriving in Los Angeles to pick up the car, we had booked a 7-seater Mercedes GLS SUV, but when we got to the Hertz rental point, the staff clearly told us that the system showed we had booked a 5-seater Mercedes GLC SUV. We had five people in our group, four adults and one child, plus three suitcases, which the Mercedes GLC could not accommodate. The staff insisted that their system showed our booking was for a 5-seater (even though we had a printed reservation for a 7-seater large SUV, the Mercedes GLS). Eventually, we paid an extra $400 to upgrade to an Infiniti QX80 (the rental platform's customer service agreed for us to pay the upgrade fee first and take the car to avoid impacting our schedule, and they would handle the coordination later). The staff also provided a handwritten note explaining the situation. The whole process took about two hours.

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

Very fast

Quite satisfied

Attentive and detailed. Enthusiastic service, working hard to solve real problems for customers. Due to language barriers, 'Fat Uncle' was a good man, sweating profusely. To solve the issue, the female manager took the initiative to coordinate, which ultimately made me very satisfied.

We had to wait quite a while for pick up for no reason really. The gentleman who served was polite and friendly but the lady was quite rude. There was also 3 drivers I presume who are hertz employees and I felt 2 of them we’re very unprofessional and unpleasant to 1 in front of us. Dropped off out of hours and had no envelope so had to fine pen and paper to write details on and post through.

Highly efficient