I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.
French staff could be more efficient. Almost had an issue because the staff advised us to use diesel, but after spending over an hour at a German gas station and calling the Dutch rental company, we found out we needed gasoline instead. Confusing!
When I was paying with my credit card, the dollar limit was insufficient. Luckily, I had a backup card. It was quite embarrassing. Make sure your credit card has enough dollar limit before renting a car!
The Hertz staff told us it was just a credit card pre-authorization, but in reality, they charged us the full insurance fee without our understanding of French. Moreover, no matter how we tried to explain later, they refused to refund it.
Had to wait two and a half hours to pick up the car at Charles de Gaulle Airport T1. Arrived at 8:30 AM for a 9:00 AM pickup, but was told to queue again, which delayed us until 10:30 AM without any cars available. Finished paperwork but had to wait even longer for the keys. It was incredibly frustrating.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Muriel Aldington
-
-
-
-
View more >Byron Bertie
-
-
-
-
View more >Antony Rossetti
-
-
-
-
View more >Ruth Moore
-
-
-
-
View more >Frank Milton
-
-
-
-
View more >Simona Guy
-
-
-
-
View more >Christopher Alsop(p)
-
-
-
-
View more >Bartholomew Ward
-
-
-
-
View more >Alice Philip
-
-
-
-
View more >Noel Ackerman(n)
-
-
-
-
View more >Everley Evan
-
-
-
-
View more >Owen Thorndike
-
-
-
-
View more >Edith Henry
-
-
-
-
View more >Jennifer Sapir
-
-
-
-
View more >Humphrey Marlowe
-
-
-
-
View more >Fanny Nell
-
-
-
-
View more >Amelia Joel
-
-
-
-
View more >Alvin Dolly
-
-
-
-
View more >Roy Daniell
-
-
-
-
View more >Claude Peter
-
-
-
-
View more >Car Rental Brands Ranked In Paris
Pay for Car Rentals with Crypto