HERTZ CAR RENTAL REVIEWS IN CANADA

The Hertz staff added insurance without any explanation, and I only found out after signing the paperwork. They refused to refund it. Terrible company.

Pretty good

Perfect!

Great price.

Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.

As always Hertz do not make it clear that the additional driver fee has taxes on top

Friendly and kind staff. We initially rented a Highlander, but they gave us a more powerful SUV made by GM with a very spacious trunk, without extra charges. It was especially beneficial for our trip to Jasper and the mountainous areas.

Head room drivers seat of vw Jetta a little tight.

There were some misleading information that are posted on web site and actual procedures that are implemented at the rental site.They did not honor what is on the web site even though it's their web site posted procedures.

Great customer service, exceed my expectations.

A very professional staff and a nice car thankyou

At Abbottford airport , need more staff and staff need more training. I waited there for 39 mins in line and after 39 mins wait staffs said they don't have any car . Where other guy in staff talking to his co-worker chatting and laughing . Have no intention to serve customer, they said i made booking at other locations I have to go to other locations for pick pick up car. When i arrived other location my booked car was given to other people . Totally they don't care about booking I have to pick other car or they said i have to go back to airport I wasted almost 2 hours in just getting car. They give other which is more expensive .

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.

Tires should be replaced as getting worn out

We booked a mid-sized sedan but ended up with a low-end car without a backup camera. The price difference is huge, but they didn't let us choose, just assigned it directly!

Not many people.

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

great customer service

Simple procedures, enthusiastic service.

No need to queue for the car. They initially asked us to buy their insurance, but after showing them our comprehensive coverage from home, they called someone else to assist us. The person handling the return spoke Chinese, which was convenient and had a good attitude.

There was no queue because there were no people; I didn't feel anything special.

Great service