22 Car Rental Brands at Brisbane Airport (BNE)

Reviewed: November 13, 2024

The car itself was great. Drop-off was very quick and professional. We were early for the pick-up and we had to wait for 1,5 hours, because there was no flexibility on the booked time. The mail I sent a week before to announce the earlier arrival was ignored.

Reviewed: October 22, 2024

all good

Reviewed: July 5, 2024

No issues, a well-established rental company with excellent service in all aspects.

Reviewed: February 27, 2024

Car was smaller than expected.

Reviewed: January 23, 2024

Pretty good

Reviewed: November 10, 2024

Very smooth process

Reviewed: July 4, 2024

car was very very old

Reviewed: March 26, 2024

Excellent customer service. Comfortable car.

Reviewed: March 10, 2024

Long time to pick up. Had to return to change car as passenger seat was very dirty and sweat stained. Drop off was out of hours so no issues.

Reviewed: February 12, 2024

Good service attitude, very friendly.

Reviewed: October 22, 2024

I would prefer to pick up at 11pm from airport

Reviewed: August 22, 2024

Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!

Reviewed: July 28, 2024

Very satisfied

Reviewed: July 25, 2024

East Coast car rental company provides good service.

Reviewed: July 23, 2024

Very satisfied

Reviewed: October 19, 2024

Car had SA Rego All radio stations were preset to SA stations, and therefore reception was not clear. It took a while to work ot why reception was poor. Cars shold have local stations pre-set

Reviewed: October 2, 2024

Very good

Reviewed: July 20, 2024

Satisfied

Reviewed: October 18, 2024

Great and meet expectation

Reviewed: August 25, 2024

Smooth friendly service

Reviewed: July 30, 2024

We were a group of 6, and the trunk had enough space for all our luggage, which included 5 suitcases.

Reviewed: July 11, 2024

I rented a Ford but received an old Isuzu. The staff did not inform me or guide me to inspect the car before having me sign a document stating the car was in good condition. Having rented cars many times in Australia, I trusted this chain and later realized it was a big mistake. The rental process went smoothly, but a few days after returning the car, I received an email claiming I had scratched the car. I asked for photos of the car in good condition at the time of rental, but they said none were taken and that it's the customer's responsibility to confirm the car's condition. I was shocked, as other rental companies always provide detailed photos of the car during pickup. It seems here that once a customer is misled into signing, they can blame any damage on the customer? They charged 4600 for a 4cm scratch. Fortunately, I had full insurance, but it took a month to get reimbursed. I've rented cars many times in the US, Europe, and Japan, and this is the first time I've had such a terrible experience with an Australian rental company.

Reviewed: May 18, 2024

ターミナル内の店舗ではなく、シャトルバスで移動した店舗だった。それが判明するまでに30分以上ロス。 また、移動先の店舗でも予約した車が違う人に渡ってしまっており、急遽別の車を借りることになった。 予定期間内に返却後も、延滞料金として数万円の追加請求された。最終的に追加請求分は返金されたが、最後まで不安が残った

Reviewed: October 18, 2024

The was an MG was good on fuel. counter staff very friendly

Reviewed: August 3, 2024

Car didnot meet my expectation. Vehicle wasnt washed and cleaned from outside. It was very dusty and had mud marks. Apple car play feature didnot work inside car. None of the staff could make it work which was terrible as I couldnt use navigation feature safely. Staff provided me with phone holder so that i could to use google maps on my phone. Which was very hard to see through tiny phone screen.

Reviewed: February 2, 2024

Very satisfied

Reviewed: December 18, 2023

Overall very good, just a bit long wait time.

Reviewed: September 17, 2023

Pick up and drop off were smooth. Had to wait a little while at the airport do be picked up, but not too long. The little MG was adequate for my purposes, but I would not rush out and buy one. Could definitely tell MG has been taken over by chinese...

Reviewed: September 25, 2024

Excellent fuel consumption of Toyota hybrid

Reviewed: March 12, 2024

Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.

Reviewed: February 29, 2024

Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.

Reviewed: September 18, 2023

Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.

Reviewed: January 17, 2023

Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.

Reviewed: September 18, 2024

Counter process is very slow.

Reviewed: July 19, 2024

Very satisfied

Reviewed: July 11, 2024

Very satisfied, very friendly and hospitable

Reviewed: June 23, 2024

Very satisfied

Reviewed: May 28, 2024

None at this time. Already stated

Reviewed: July 30, 2024

Excellent

Reviewed: July 29, 2024

It's okay.

Reviewed: June 17, 2024

Good, but there was a bit of a delay.

Reviewed: April 16, 2024

Very satisfied.

Reviewed: March 22, 2024

Picked up the car over the weekend, the terminal counter was closed, so I had to complete the procedures in the parking lot. It wasn't hard to find by following the instructions on the counter.

Reviewed: July 20, 2024

Very satisfied. Got a nearly new car with 300 kilometers, low configuration but with L2 driver assistance, which was enough. Drove 3000 kilometers from Sydney to Canberra to Melbourne in 10 days. Fuel consumption displayed as 8.2. The Subaru Outback has a large trunk, fits 4 people with 2 large and 2 small suitcases (3 suitcases of 28 inches can fit).

Reviewed: July 20, 2024

Very satisfied.

Reviewed: July 17, 2024

Very good

Reviewed: November 30, 2022

The Europcar counter closed very early, it was exhausting to drag luggage and take the bus to the domestic terminal. However, the car was in excellent and new condition, which was nice.

Reviewed: October 6, 2022

Quite satisfied

Reviewed: July 18, 2024

Very satisfied

Reviewed: February 9, 2024

Very satisfied

Reviewed: October 5, 2023

Hertz is good except for being expensive. Renting an Audi Q5 for 3 days cost 5000. On the spot, I requested an upgrade, and for an additional 30 AUD per day, I upgraded to a Q5. However, the rental company advised that the insurance bought through QEEQ would require upfront payment. To avoid any hassle, I ultimately purchased insurance from Hertz for peace of mind. Additionally, it feels a bit like forced consumption that QEEQ makes you buy basic insurance with every package.

Reviewed: October 26, 2022

We were upgraded and the counter staff were very helpful

Reviewed: October 18, 2022

Hertz is a great car rental company with new good condition vehicles in stock, so no complaints.

Reviewed: July 4, 2024

Great service with staff at Alamo, very easy to communicate when collecting & dropping vechile. Highly recommend this service and will be a returning customer.

Reviewed: February 14, 2023

Good, clean, economical Skoda. Check-in and check-out was efficient. Staff were polite and friendly. I would definitely use Alamo on my next trip.

Reviewed: January 12, 2023

excellant condition of the car and upgrade a brand new car for us 。excellant service!

Reviewed: January 12, 2023

Pickup would have been less but my licence needed to be renewed. That was my bad the staff there were very patient

Reviewed: December 20, 2022

Alamo were fantastic, free upgrade to a virtually new car. The person at the service desk was VERY helpful and friendly.

Reviewed: June 23, 2024

The budget was a bit on the high end due to the holidays time for Schools.

Reviewed: May 22, 2024

Car up graded as middle seat belt in back seat did not work.

Reviewed: May 6, 2024

Chosen multiple times

Reviewed: April 14, 2024

Satisfied

Reviewed: April 11, 2024

Very satisfied

Reviewed: June 14, 2024

The service from the Hertz manager at Brisbane Domestic Airport was excellent.

Reviewed: April 15, 2024

Good

Reviewed: March 2, 2024

Very satisfied

Reviewed: February 15, 2024

Overall satisfied

Reviewed: January 7, 2024

Wait too long to pick up the car. Kept trying to upsell to a car we didn’t need. When returned, put the key in the return box and despite me being on time, they don’t process it until one hour later and I was charged $59 for that. Will not use again, not a fair and transparent company

Reviewed: March 27, 2024

Very satisfied

Reviewed: March 11, 2024

Friendly staff

Reviewed: February 20, 2024

Very good

Reviewed: February 18, 2024

Average

Reviewed: February 2, 2024

The car rental company misrepresented the quantity of luggage space, which impacted the customer's rental experience.

Reviewed: March 19, 2024

The car was very new and in great condition.

Reviewed: November 25, 2023

Convenient and efficient

Reviewed: January 23, 2024

It's okay

Reviewed: January 21, 2024

Domestic insurance is not recognized abroad, making the claims process difficult. I suggest booking directly through the car rental brand's official website or app.

Reviewed: April 28, 2023

There were only two staff members, and I had to wait in line for ages. There was a young woman who gave me a sour face when she heard I had bought insurance elsewhere.

Reviewed: November 8, 2022

the pick up process and waiting time is lengthy especially when there are a few people also picking up. I had to give them information I had already completed during the boking process

Reviewed: November 16, 2021

We got upgraded to a bigger size, which very suit to our family of five. Thanks !!

Reviewed: May 7, 2019

The chor we pick up is not in good condition. Grape is on the floor. Left Door is a little bit difficult to open.

Reviewed: March 24, 2019

Excellent Service.

Reviewed: March 16, 2019

Excellent service and great quality car.

Reviewed: March 7, 2019

Great service

Reviewed: September 30, 2021

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

Reviewed: November 30, 2019

Overall service is acceptable.

Reviewed: May 24, 2019

Good value, easy pick up & drop off

Reviewed: July 8, 2018

Good attitude, no need to queue

Reviewed: July 7, 2018

The wait time was quite long

Reviewed: July 20, 2020

During my car rental period, I committed a traffic violation. Since the car from Apollo Company is registered under the company’s name, the fine is ten times higher than that for an individual. However, when the rental company received the fine notice, they did not handle it and simply passed it on to me, asking me to pay. After checking the traffic regulations, I found that in this situation, the regulations allow me to transfer the name on the fine to my personal name, reducing the fine to one-tenth of the original amount. The rental company should be well aware of this and should inform the renter immediately upon receiving such fines from the traffic authority, assisting them in transferring the name. But Apollo Company did nothing and gave no reminders. Uninformed customers might end up paying ten times the fine unjustly. Therefore, it can be concluded that Apollo Company is very irresponsible and, to a certain extent, even deceptive. So, be cautious with this company. The service from the car rental platform itself is good, but their experience in dealing with unscrupulous foreign merchants needs improvement.

Reviewed: August 16, 2019

Good

Reviewed: September 4, 2018

The rental service from ZuzuCar was very poor, and I probably won't use them again. We booked a full insurance package on the website, but upon arrival to pick up the car, we were informed that we had only paid for the car itself. Additional fees for insurance, extra mileage, pre-purchased gas, and so on needed to be paid separately. Calling ZuzuCar's customer service on-site did not resolve the issue; they simply told us to pay the extra costs ourselves. There was no coordination between ZuzuCar and Apollo. We ended up spending nearly two hours at the pick-up location. In the end, we had to buy additional insurance and cover other costs ourselves, paying over 600 AUD more than originally planned. After returning home, ZuzuCar's customer service continued to ignore us, and there has been no word on compensation so far. However, Apollo's service attitude was quite good.

Reviewed: March 21, 2018

Acceptable

Reviewed: February 10, 2020

No response after feedback. The service was still quite enthusiastic!

Reviewed: March 22, 2020

Cut price is a decent rental company for a budget rental

Reviewed: January 23, 2020

Everything went smoothly. Great value.

Reviewed: December 14, 2019

Everything was good except they were slow to pick us up.

Reviewed: December 11, 2019

It did take a bit of time to get the car in terms of the processes.

Reviewed: November 7, 2019

Vehicle was upgraded

Reviewed: March 19, 2020

Upon arrival at the rental office, a staff member tried to sell me a full insurance package for over 570 dollars, which I declined. Then the staff said that apart from the 3400 dollars pre-authorization deposit, I also had to pay a 268-dollar bank fee. They said this fee is charged by the bank for processing the 3400-dollar pre-authorization. They also mentioned that if I didn't buy full insurance and the vehicle had any issues, they would deduct from the 3400 dollars pre-authorization for each issue, and each deduction would come with an extra 268-dollar fee. Hearing this, I called QEEQ customer service immediately. In the first three hours, the first and second customer support agents said that the 268-dollar fee couldn't be waived, and I had to pay it upfront and discuss a resolution after returning the vehicle. The third customer support agent said that I should pay it upfront, and QEEQ would reimburse me after returning the vehicle. By the fourth call, I insisted that such fees were not in the contract and that it was a breach of agreement, so I would not be renting the vehicle. An hour later, they replied, saying the 268-dollar fee would not be charged, and I could return to collect the vehicle by paying the deposit. But who could trust a company that clearly scams tourists? From 8 AM to 3 PM, I was constantly communicating, and even though the 268-dollar fee was waived, I dared not trust such a shady company. If they didn’t succeed in scamming me with insurance and hidden fees, they would find another way to deduct the whole 3400 dollars deposit after I returned the vehicle. So, I told QEEQ customer service that I couldn't rent the car under such conditions. I decided not to rent it because if I returned the vehicle and they deducted my 3400 dollars deposit, it wouldn’t be feasible for me to book another flight to Australia just to sue them. The end result is that I didn’t rent the car, and of course, the 700+ dollars rental fee I already paid was non-refundable. The fact that they tried to sell me a 570-dollar insurance on a 700+ dollars rental and used a ridiculous 268-dollar fee per transaction trick is absurd. Apollo Rental Company is blatantly predatory, and the whole company thrives on this practice, not just individual employees. Losing 700 dollars is better than losing all 3400.

Reviewed: March 19, 2020

When I arrived, a staff member tried to push a $570 full insurance plan, which I declined. Then, they said that apart from a $3400 deposit, there would be an additional $268 bank fee, allegedly a fee imposed by the bank for handling the deposit. They mentioned that if any problems arise with the rental car and I haven't purchased full insurance, the repair costs would be deducted from the deposit, and each deduction would incur an additional $268 fee. After hearing this, I immediately called QEEQ customer service. The first two times I called, they insisted that the fee couldn't be waived and that I should pay it upfront and seek reimbursement after returning the car. The third time, they said QEEQ would reimburse me after I return the car. By the fourth call, I pointed out that this charge wasn't in the contract and refused to rent the car. An hour later, they said the fee would be waived and that I could return to pay the deposit and take the car. But would I trust such a blatantly dishonest company? From 8 AM to 3 PM, I argued this issue. The $268 fee might have been waived, but now I'd be worried that they'd find more ways to scam me out of the $3400 deposit. Imagining that, I decided not to rent from them. So, I told QEEQ customer service that I wouldn't rent from them due to these reasons. Of course, they didn't refund the over $700 I already paid. Charging me $570 for insurance and adding absurd $268 per-transaction fees on a $700 rental for 21 days? Clearly a scam. In conclusion: Apollo RV company is a scam from top to bottom. $700 lost is better than losing $3400. Avoid them at all costs.

Reviewed: February 13, 2020

They provided us with a car labeled Apollo, but the overall service was very attentive. The introduction was detailed. Very good.

Reviewed: January 15, 2020

Quick pick up, great service and excellent value!

Reviewed: January 12, 2020

Booked a large suv but got a outlander which was not as big as planned as they had run out of large. After getting round the luggage difficulties we found this a great car and very economical. Tripz were excellent and a third of the price quoted by hertz.

Reviewed: January 12, 2020

Great service at a very reasonable price!

Reviewed: January 2, 2020

Excellent experience and at a super price - I highly recommend Tripz.

Reviewed: December 31, 2019

Very friendly and efficient staff

Reviewed: October 14, 2019

I was late to collect my car but rang ahead to let them know I was a bit lost. There was a slight mishap with my allocated car so the one I given was definitely way better. The only thing which I found frustrating was the person who I was dealing with could not explain about the road tolling charges other than there was an administrative charge on top. I would be charged after they had recieved the cars tolls but he was not sure if it was $5 per transaction.

Reviewed: October 6, 2019

They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.

Reviewed: September 11, 2019

Absolutely brilliant , couldn't fault them at all. Highly recommend them. Even got a free upgrade to a larger car

Reviewed: September 9, 2019

Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.

Reviewed: September 4, 2019

The vehicle old done over 120000km. The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.

Reviewed: July 15, 2019

I was not given the car I booked.... I was given a CCAR instead of a JCAR and it broke down on the 2nd day leaving me stranded on my holiday. No one from your company has responsed to my concerns. I

Reviewed: August 7, 2019

The car was excellent and i love the overall experience!

Reviewed: July 18, 2019

Great

Reviewed: July 9, 2019

The car was dirty inside( I know that was busy season but I think they can spend 10 mine leaning that and the car a lot of damages around. we reported this when we received it.

Reviewed: April 14, 2019

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

Reviewed: April 11, 2019

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

Reviewed: April 24, 2019

NU Car Rental operates by Andy's rental car which is a good company. To pick pick up the car it was easy and everything went smoothly. The car already had some scratches but it doesn't interfere at its performance.

Reviewed: August 31, 2015

To be honest, this was a disappointing car rental experience. 1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered. 2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site. 3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions. I have lodged a complaint and the issue is still being processed with no satisfactory response yet.