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Last updated on: November 14, 2024
38Rental Locations
16Airport Locations
Map View of Car Rental Locations in Hawaii - Oahu Island (honolulu)
Hertz
7.7/10
Dollar
8.4/10
Thrifty
8.2/10
Alamo
9.1/10
Budget
8.1/10
AVIS
8.2/10
National
7.9/10
PAYLESS
7.0/10
YESAWAY
9.1/10
Advantage
8.0/10
ACE
9.2/10
Economy Rent A Car
7.5/10
Europcar
6.8/10
Envy
8.1/10
Shouqizuche
10.0/10
Reviewed: October 28, 2024
受付カウンターで車のランクアップと保険の追加を勧められた。 人数と全ての荷物を見せたが、予約している車は小さ過ぎると言われた。 私は問題ない事を知っていたので、ランクアップしなかった。 不要な追加料金を払わされそうになった。 とても不信感。 地下の車を受け取る所に行くと、男性スタッフ1人で受付と「あなたの車これです。」と説明をしていた。 車を受け取るまでに、30分以上もかかった。 多数の客も私と同じく怒っていた。 スタッフ不足だと思う。 次回はレンタカー会社をdollarにしません。
Reviewed: August 19, 2024
カウンターのスタッフも 案内のスタッフもとても良い案内で、とてもスムーズでした。車も広くて快適でした
Reviewed: October 28, 2024
Qeeqさんで予約した車のクラス以下の車を配車されてしまった。また借りる際、カウンターのスタッフさんからは車種のアップグレードを有料でオファーもあり、カウンターのスタッフさんの認識不足なのか、分かりませんが、代理店さんで予約した商品とは異なるグレードをレンタルしたことは残念でした。
Reviewed: September 30, 2024
日本車が良く、最低限韓国車には乗りたくなかったが、割り当てられたのは韓国KIA車。 KIA車はハンドルの遊びが多く感覚がつかみずらい。 次回も韓国車なら他社で借りる。
Reviewed: September 30, 2024
返却時にスタッフがいないです。 どうして良いのか分からなくて不安でした。 他社のスタッフに教えてもらい、鍵を車の中に置きました。
Reviewed: July 28, 2024
Very satisfied, the car was in great condition and it was easy to pick up and drop off.
Reviewed: July 26, 2024
Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.
Reviewed: October 16, 2024
Alamo need to join the 21st century and recognise that many jurisdictions are moving from physical to digital Drivers Licences. Refusal to add an additional driver who only has a Digital licence (their home state only issues Digital licecnces) plus an IDP was quite an unwelcome suprise.
Reviewed: February 19, 2024
The car itself was not good, it didn't have CarPlay.
Reviewed: February 3, 2024
The Chinese staff were enthusiastic and recommended a good local Cantonese restaurant.
Reviewed: February 4, 2024
The overall service was smooth and excellent. It's my second time using it.
Reviewed: September 18, 2024
受付カウンターに もっと人を配置するか、貸し出し手続きを事前に終わらせた人は、早いレーンで対応すると良い。
Reviewed: July 17, 2024
When I picked up the car, the staff directly asked me how many people and how many pieces of luggage I had. Knowing their routine, I asked if these questions were because of insurance. He confirmed, saying they were trying to sell insurance. Since I had already opted for full insurance from Zuzuche and had encountered similar tactics before, I refused. Subsequently, they assigned me a car in poor condition—the steering wheel was shaking. When I returned the car, staff even asked if I was returning it or exchanging it.
Reviewed: November 7, 2023
FordF150を予約していましたがシボレーとダツジラムしかありませんでした。無かったのでジープラングラーを選択させていただきました。
Reviewed: July 11, 2019
We originally booked a car which was VW Jetta or equivalent, but on the day we were going to be given a Prius which would have been way too small. Luckily, the gentleman offered us a Jeep instead which was perfect. I wonder how we would have been able to fit our luggage into our car if weren't given the Jeep.
Reviewed: June 3, 2019
The car hadn’t been cleaned or filled with petrol but apart from that it was fine
Reviewed: February 29, 2024
QEEQで入った保険では足りないと、カウンターにサイド210ドル位の保険に入らされた。 英語でいまいちよく分からず困った。
Reviewed: February 8, 2023
Counter staff and shuttle staff was AMAZING! The car was a little underwhelming. Very banged up, windshield wipers didn’t work good and it rained so much 2 of the days. The rental car even over heated one day so the shuttle driver came and swapped us a car. But we had to wait for 2 hrs for responses.
Reviewed: March 14, 2020
空港から電話をして送迎車を呼ぶのですが海外なので携帯もつながらず公衆電話で連絡するのが大変だった。送迎の時間が決められていれば電話しなくて済んだと思います。 レンタカー会社ですが場所は倉庫です。Google MapでもストリートビューでもYESAWAYとは表示されません。 大手のレンタカー会社とは違って契約時もカウンターではなく立ち話でモバイル端末で説明しサインをしました。追加のオプションを勧められることはなかったです。モバイル端末で処理するので突然のプラン変更、オプション追加は難しいと思います。 雰囲気は本当に大丈夫な会社かと思います。 デポジットは200ドルと高額です。この金額にも不安を感じますが、デポジットの返金は返却時ではなく１週間後だそうです。怪しさはあります。 ただ契約をした担当の人はまじめな方のように思えました。中国系の会社のようです。 Easyrentacarsの紹介でなければ利用しなかったです。 デポジットの返金はまだですが、全額返金されれば次も利用したいです。
Reviewed: January 6, 2020
The condition of the vehicle and service attitude were quite good overall, but the staff at the store were not professional enough, leading to a series of follow-up issues that remain unresolved.
Reviewed: November 26, 2019
The car was ready to go when we picked it up. There was slight miscommunication and someone else's reservation kept popping up instead of ours. The car ran great. Only issue was that the wipers were very squeaky.
Reviewed: October 21, 2019
空港へ到着し、カウンターでの待ち時間が長すぎる。 対応スタッフは二人で、それぞれ対応中でしたが、その対応に時間がかかり無駄な話しや関係ない会話ばかりで 次に待っていることを全く考えていない。
Reviewed: October 2, 2019
Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.
Reviewed: September 27, 2019
It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.
Reviewed: November 19, 2019
The car was awesome. We were able to get the car quick and start vacation without any trouble.
Reviewed: November 11, 2019
車の受け取り返却ともにスムーズでした。 車内の床に砂が落ちるのはオアフ島では仕方ないと思います。床の砂が多いので１００usdが必要と言われました、床マットをパタパタ叩くことで請求はされませんでしたが、、、、
Reviewed: August 14, 2019
i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.
Reviewed: October 28, 2019
Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.
Reviewed: January 5, 2020
When we booked the car via the site , when we got the rental place , they didn’t have the type of car we rented . They said it was a smart car which wouldn’t fit 4 agykts let alone luggage! We had to pay extra to get a bigger vechicle which we were unaware of having to do especially when the reservation was for a four door sedan like a Elantra . The windshield wipers didn’t work great and the tire pressure light went on during our travel making it very nerve wrecking during a family trip on an island . Customer service was fine though
Reviewed: May 1, 2018
Like: We purchased a GO Pass from Costco. Great deal. Make sure to call ahead for reservations. Stayed at the Waikiki Pearl, good clean and basic Hotel, great location friendly staff.Easy car rental gave me a free upgrade to a Altima. We went for a surfing lesson at the North shore, Pearl Harbor,Diamond Head, Rain forest, Kualoa Ranch, Ilolani Palace.
Reviewed: February 27, 2019
Operating hours are only until 11 PM. We arrived at the pick-up point at 12 AM due to our flight, and there was no one there.
Reviewed: October 7, 2014
Waited at the airport for an hour and didn't see the BUS. Couldn't reach anyone by phone. Finally, after calling the car rental website twice, I was told I had to take another company's shuttle.
Reviewed: September 3, 2014
Renting a car is very convenient, and the staff are very nice. We planned to rent a Mustang convertible, but ended up with a Chrysler convertible. When we noticed the car wasn't in great condition at pickup, they immediately gave us a better one. Both pickup and return are fast and easy!
Reviewed: September 15, 2017
The unexpected last-minute changes caught us off guard and disrupted our plans and arrangements.
Reviewed: July 17, 2017
I booked this after seeing good online reviews, and chose a Volvo model, which is a plus. However, this was the most frustrating car rental experience I had across various islands in Hawaii. First, this company, Envy, does not have a physical store; the car was in a parking spot that we had to find ourselves. The location is okay if you're arriving from an international flight, but from an inter-island flight, it's a long walk. The direction signs for picking up the car were also confusing. The first elevator only goes to the 3rd floor, but the instructions only mentioned the 4th floor, which led us to search the building for an elevator that goes to the 4th floor. Even the information desk people couldn’t help. Secondly, if you have a lot of luggage, it’s quite an effort because there is no elevator going to the floor where the car is parked. Thirdly, as I had a lot of luggage, I booked a 7-seater SUV to fold the third row for luggage space. The car I got had a broken seat in the third row that wouldn’t fold down. I called the customer service of the rental platform, and they said they couldn't guarantee the third row could be folded down, which shocked me. Is this like saying they can't guarantee the wheels are round? They pushed me to contact Envy. Envy didn't answer the phone, unlike other companies like Alamo where you can choose a car and reject or change if there's an issue. With Envy, you only get the one car in the spot. I emailed Envy and got an apology but no follow-up. After this, the rental went smoothly, to be fair. For returning the car, you have to follow the route in the email to the parking garage. There's no GPS address, so if you take a wrong turn, it’s quite troublesome. As for another issue, I haven't fixed the overtime parking fee with either Envy or the rental platform.
Reviewed: May 31, 2017
The car was decent, but the car pick-up instructions were too vague, causing a significant delay in finding the car and wasting a lot of time. I called customer service, but one number said it was not Envy’s hotline, and the other was never answered. As for the drop-off, I couldn’t find the specified parking lot, so I ended up parking in another lot and then explained the situation via email.
Reviewed: April 29, 2017
No storefront! They didn't deliver the car to my hotel! Had to find someone in a public parking lot of an unfamiliar hotel, two staff members delivered the car.
Reviewed: June 25, 2018
Very satisfied, highly recommended. There is a shuttle service from the airport. I arrived at the counter half an hour earlier and there was almost no waiting in line. The staff were very friendly.
