MELBOURNE AIRPORT CAR RENTAL REVIEWS

Good.

the car struggled on inclines as MG not a strong car! But did the job, so all good.

hoping to use the membership for more great deals!

Professional and convenient

Very satisfied, detailed introduction, friendly attitude

When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.

Pretty good

Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it.

All good.

Very satisfied, the staff service was excellent.

Great service, they provide airport pickup and drop-off for renting and returning the car.

The vehicle was almost brand new, with less than 2000 kilometers on it, very impressive.

Very satisfied

Great

Satisfactory

They tried every possible way to make me buy additional insurance. Delays in paying toll fees resulted in late charges.

Very satisfied

Did not get car booked, seemed very casual during car collection Car return very good & efficient

Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

Very satisfied, my experiences in Australia have always been great.

Satisfied, the car is very new and clean.

Very friendly reception for foreigners