MELBOURNE AIRPORT CAR RENTAL REVIEWS

I reserved a Corolla or a similar model, but actually received an MG3, which is clearly a downgrade. Although the car's mileage was not high, its condition was mediocre. The power steering had issues, making it heavy and difficult to keep straight. The engine lacked power, likely due to poor lubrication and delayed maintenance. When the car rental company processed the credit card pre-authorization deposit, it was done as a transaction. As a result, when the money was refunded, I had to withdraw the excess payment at the bank, causing unnecessary hassle. On a positive note, the company was not strict about the return time. Technically, I used the car for an extra half-day without issue, which was considerate. The staff were Chinese, so communication was seamless.

The car rental company is easy to find.

Smooth process

Very satisfied.

Very satisfied, both picking up and returning the car were very convenient.

Good service

The wait time for the car was a bit long, but the service was excellent. Since the model we booked was not available, we later switched to a Hyundai MPV.

The staff at the rental company were very friendly. However, they required a 100 AUD deposit for highway tolls, which I wasn't sure would be adjusted based on actual usage. I didn't end up needing that much for tolls.

Extremely satisfied

Fast, convenient, and quite good

Convenient and efficient.

The process felt like an assembly line; I waited twenty minutes to get the car, and it was still wet. Returning the car took one minute—they just checked the fuel and exterior, then drove it away for washing.

Satisfactory

Very enthusiastic and friendly

Excellent service

Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental

The car key battery was low, and after visiting a tourist spot, the car wouldn't start. I had to call for assistance. Fortunately, it started again during the call, but I was afraid to turn it off halfway through. The next day, I bought a button battery for $15 and fixed it myself.

They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.

No mandatory purchase of Avis insurance.

Very good