BARCELONA AIRPORT CAR RENTAL REVIEWS

We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .

Booking via QeeQ was quite smooth ; though I bought comprehensive insurance too via QEEQ I was told by recordgo that it does not cover full insurance if I had cross border journey ; which was what I needed . At the end , to be on the safe side I bought insurance from RecordGo as I wanted piece of mid when I crossed the border into France . Perhaps I need to be more careful with insurance coverage on cross border journey and full support

Very satisfied

The service is excellent.

They promised to change the car the next day but their attitude was extremely rude and provided no explanation. If they had told me on the day of pickup that they didn't have the model I wanted, I would have just left. Why make a promise if you can't keep it? On the second day, their attitude was even worse.

This was the worst car rental experience I've ever had. I waited for the pick-up service for one and a half hours. The process took 40 minutes, and the car I received was not the same class as the one shown online. The most outrageous part was when I returned the car; they tried to blame me for various small damages that were already there. Fortunately, I found photos on their phone showing the car's condition from previous customers, so they had nothing to say. Returning the car still took 30 minutes, and we almost called the police. My €500 deposit has not been returned yet. Can't believe this company is highly rated.

There was an issue with the fuel gauge. The pump stopped when refueling was supposed to be full, but I added 5 more euros of fuel. When returning the car, it still showed a bit less. The staff said they would verify it with a colleague, but then got busy with other things. We didn't have time to wait as we needed to catch our flight, so we took a photo and left. A week later, they still hadn't verified it. They could at least refund the undisputed part of the fuel charge! Verify the disputed part! But no, they just drag it out! 108 euros, not a cent refunded! Luckily, I took a photo of the fuel gauge when I left, as evidence. Otherwise, with no proof from the staff, where would I go for customer service? Now their response is just to wait! Who knows how long that will be!

Excellent service

Very satisfied

There were hidden charges during pickup. They clearly stated that without purchasing €131 insurance, they would provide an old car. Indeed, I got a car with almost worn-out tires, which made a lot of noise and vibrated heavily. It was a nerve-wracking drive.

This shop offers delivery to the airport, but I took public transit from Barcelona city center. I contacted the store, and the actual address is Avinguda les Garrigues 46, Mas Blau, Barcelona. I picked up and returned the car here. The staff's English was not very good, making phone communication a bit challenging at first. However, a staff member contacted me via WhatsApp, and they were friendly and patient. The car was inexpensive and in good condition. Returning the car was quick and smooth, with just a brief inspection.

Very satisfied

Terrible service experience. Couldn't rent anything, but still had to fill in the car model. Will never use this platform again.

The rental store will try to make you change cars and pay for more expensive insurance. If you refuse, they will tell you that the car you want is no longer available, and the only car left requires an extra fee. The location for car exchange is not accurate and hard to find.

Twice I got scammed with this rental service. Isn't it normal that we don't understand the Spanish contract? I booked a Mercedes B-Class for 307 RMB, but I received a Link electric car and was forced to pay an additional 71 Euros plus a 148 Euro deposit. Do you have no conscience in forcing these charges? Does this rental service have any moral principles left? Renting a regular electric car and telling me it's an upgraded Mercedes?

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

I think the service is really good. However, if it's your first time renting, be sure to ask clearly about the pickup and drop-off procedures.

Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.

No queue on that day, very lucky, after I was done, 5-6 people were in line.

Average, not a pleasant experience. Recommend choosing another rental company.

Very satisfied.