GLOBAL RENT A CAR CAR RENTAL REVIEWS

Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche. Nous avons été déçu.

Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.

Friendly and responsive

It was very nice experience. And it was the first time when I rented a car. It is much easier than I thought.

Very friendly stuff, I was given an upgrade without charge. The car was 6 years old and sometimes felt like I was driving a truck even though it was small but fuel consumption was low and did the job so overall a very positive experience. Would use again.

The efficiency was too slow. Although I had already purchased insurance, I was told it wasn't recognized. It seems there was no communication between them and the rental company, so I had to buy another day of insurance for 36 euros while I was abroad. The low efficiency wasted a lot of time at the airport.

The only problem i had was with the car because we can not open the Windows in the back on the van. Global is a good place to rent a car i can and will recommand it.

The staff service was excellent.

Pick up at Lisbon airport was "pickup point" but I didn't know that and was looking for a desk. Luckily Global were looking for me and stuck around for 20 minute til they found me. Excellent staff, excellent service and an almost new car.

Worked great. Saved me over $30US.

The location listed on the app was incorrect; the store has moved.

Everything was all right; however, it could have been better to have a staff with me for a check up during my drop off. I didn't encounter any problems but I did feel a little uncomfortable just leaving the car and the keys without any inspection. Thank you.

My only address to rent a car from now on!

Existe sous le nom de Enterprise

This company is unethical, with poor customer service, and they even threaten customers. One person operates three car rental companies. I hope that QEEQ takes action and strongly recommend removing them from the website.

They did not have the car despite me being there on time. The inspection was a fraud, attempting to attribute issues that weren’t real or within normal course of wear/tear of rental cars. No wonder they have a 1-star rating!

Unreliable rental company. They claimed my card didn't go through and insisted on a 100-euro insurance fee. Additionally, they charged a 200 dirham cleaning fee upon return.

Did not have available the car I booked. Why not? It was fully paid in advance with a fixed arrival time. One hour into my journey the car developed an engine running fault. It took 5 hours to source a replacement car through an alternative hire company with an additional EUR580 cost.

Pick up went great. The car was great. The whole process was smooth. Then, we returned the car, and the nightmare began. I am rating everything so low because of the way this website is set up to give great ratings for a bad experience. We had very carefully gone over the car at pickup, looking for scratches, dents, and damage. We found a few, and they were documented. When we returned the car, the staff member again searched for any damage. He began pointing out every large and tiny scratch, and told us we would have to pay for the damage. Apparently, he didn't realize we had kept a copy of the original damage assessment which documented those scratches already existing. There was one small scratch on the wheel that he insisted was not there before. So, he refused to contact the shuttle to allow us to get to the airport until I agreed to pay 50 Euros for the scratch. I had no choice but to pay. I wonder how many others will pay for that existing wheel scratch. Had we not had documentation, we would have had to pay for the scratches that were clearly marked when we picked up the car. This place is a rip off. I will never rent from Global Rent A Car in Prague again. They should be investigated.

Pickup and dropoff locations are not clear.

Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.

Found a fabulous car.

Thank you guys. Everething is ok