ADDCAR RENTAL CAR RENTAL REVIEWS

Very satisfied

During return, the staff insist that I must sign a blank form for damage before inspecting the car. It is like signing off a blank cheque without both parties going through checking the car

We arrived on time at the Casablanca airport car rental service point to pick up our car, but the queue was very long. The first car they gave us was not the correct model; we had reserved an automatic, but they gave us a manual Dacia Logan. We questioned this, and the rental company admitted their mistake and promised to replace it with an automatic. After waiting for some time, they gave us an automatic Skoda, which we then discovered was leaking oil. The rental company took us directly to a repair shop. After inspection, we found that the car was not suitable for long-term use. We had planned to drive directly from Casablanca to Marrakesh, but because of the car issues, we were forced to stay in Casablanca for a night while waiting for a replacement vehicle. The rental company advised us to drive back to a central hotel in Casablanca and promised to deliver a replacement car between 8:30 and 9:00 AM the next day. Early the next morning, we called the rental company, and they claimed that the driver had already left and would arrive before 9:00, though traffic conditions were unclear and there might be slight delays. After 9:00, we repeatedly called the rental company, and they said they had contacted the driver and he was delayed due to traffic but would arrive in a few minutes. Eventually, around 11:00 AM, they delivered an old and dirty car to us. The poor service from the rental company caused us to waste an entire day and we had no choice but to accept the old car to continue our trip. We demand compensation from the rental company for the delay and inconvenience caused by their improper vehicle arrangements, which forced us to alter our entire Morocco itinerary, wasting time and incurring unnecessary costs. We request compensation for the extra hotel night in Casablanca, amounting to MAD 1264.78 (equivalent to USD 127.74), and a discount on the rental fee for the old vehicle provided.

Will come back again

An excellent car rental company. After we returned the car, they helped us contact the owner of our rented apartment and even warmly drove us there. We are truly grateful and highly recommend them.

Very satisfied, the customer service was patient and polite.

Overall pretty good

The overall service was very good.

Pretty good

On the last day, since our flight was early in the morning, the car rental company wasn't open yet. We returned the car to the company and booked a taxi to the airport. I accidentally left my speaker in the car, but after communicating with the rental company, they kindly shipped it back to the UK. The staff were very helpful!

Excellent service, quick car rental without hidden charges.

They charged an extra 30 euros for car washing even after it had been washed. Avoid this.

The staff responded very quickly.

There was no reception desk at the car rental company's airport location, and there were no signs. I had to keep asking for directions. At the exit of Parking Lot 2, there was a person with a POS machine, who seemed to be the only staff member and likely the owner. The car had only six fuel bars at pickup, and after driving five kilometers, one bar was gone. They don't refund any costs even if you return the car nearly full. They promised to refund the deposit in three days, but I waited a week without any result.

Very satisfied

I'm currently concerned about the 1500 euros deposit I paid. When will it be refunded?

The staff was very nice but just found and extra charge for $544.60 om my Credit Card

Very good

Satisfied

Overall satisfied, but was charged a 10 EUR location fee when picking up the car.