EZU CAR RENTAL REVIEWS

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Good Platform for booking car rentals

Under staff at counter.

Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

look to have more than one person doing everything

Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.

It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.

Price drop protector did not work.

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

Very nice staff and helpful

I called 7 times before someone answered to come and pick me up.

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

Have used EZU a couple times, good value for money and have had no issues

Long wait to get vehicle. Motor not running smoothly, particularly on decent.

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

The service of this company is really poor, especially the front desk service on the day of pick-up (January 29th). I booked a 2017/2018 Corolla, but on the day of pick-up they gave me a 2013 Camry, claiming that the car I booked was rented out. I asked why they didn't inform me in advance, and they said they generally don't notify customers of upgrades (By the way, the model was upgraded but the year was older, I would rather not have an upgrade if possible). The man at the front desk said, 'If you're not satisfied, you can find another company now.' I've never seen this kind of service attitude before, no apology and even arrogantly suggesting that we find another rental company right after getting off the plane. Their mistake, but no apologies, and they expect the 'tourist' to find another rental company on the day of arrival? I was very surprised by their handling attitude. I've been coming to NZ for 20 years and have never seen this kind of customer service! I don't even know if they are in cahoots with their neighbor, intentionally making customers dissatisfied and then directing them to the neighbor. If they had informed me of this situation in advance, we definitely would have gone somewhere else, not after arriving and being 'forced' to find another company. Later, I checked reviews and found that Google map reviews also mentioned they directed customers to their neighbor's rental company! Anyway, this was our first time renting a car, quite an 'eye-opener.' Next time we'll go for a reputable company, even if it's more expensive. If I had known cheap meant this kind of service, I wouldn't have chosen it no matter how cheap!

Car was good condition

Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!

Very easy process and the best price by quite some margin

Great service and car got upgraded to a more spacious one