CAR RENTAL REVIEWS ON BUDGET IN CHRISTCHURCH

Very satisfied

Very quick

No queues, very quick. The vehicle was in excellent condition. The Corolla was easy to drive and fuel-efficient. Picking up and returning the car was very convenient and quick. During pickup, the staff member James was very patient in explaining New Zealand's traffic rules. This self-drive trip was perfect!

Very friendly and enthusiastic, the car was very new.

No refund for downgraded vehicle

Picking up and dropping off the car right at the airport is very convenient. The Hyundai IMAX 8-seater we rented was very spacious and new, comfortably seating six adults, though it lacked power going uphill, which we had anticipated. The staff at Budget were friendly and the pickup process was quick. Highly recommended!

Good service attitude.

The service attitude was excellent. The staff gave a detailed introduction to traffic rules and local maps when I picked up the car. They also provided three car choices, and I was lucky to select a new 2015 model with only 5700 kilometers driven. Dropping off the car at a different location was also very quick and convenient.

The pickup process was quick, and the car was in great condition.

The service was very slow, and the vehicle provided did not match the reservation and was of a lower class. The staff even said, 'Unlike those small companies, we don't cancel your car if the reserved model isn't available; we still provide a car.'

Would not use again. Booked a Prado but got a RAV4? Terrible company

I've always used QEEQ when traveling abroad. Their service is excellent and the car pickup is always smooth.

Rental and return were very convenient, there was no hard sell for insurance, and the car was in good condition.

The insurance is too expensive, 649 NZD for 8 days. The insurance cost is higher than the rental fee. My companions complained about it. Won't rent again next time.

Good

Very easy to locate

The service was excellent. With the order, the procedures were completed within about 10 minutes; the vehicle was very new with just over 18,000 kilometers; returning the car was also very convenient. As soon as I parked and unloaded my luggage, an employee came to inspect the vehicle and printed the receipt on the spot. Had I known returning the car was this easy, I wouldn't have arrived at the airport so early.

I booked a Toyota RAV4 with basic insurance for 15 days through Zuzuche at the total price of 1355.85 NZD. When I went to pick up the car in Christchurch, I showed the Zuzuche order. The Budget representative glanced at it briefly, then added full insurance on their own initiative and billed me in USD. The final price was 1504.25 USD. You can calculate the difference. Why didn't they follow the order and use local currency for billing? Everyone can understand the reason. After I questioned them, they responded rudely, saying either rent with these terms or go somewhere else. There were other details, but to keep it short, stand up for your rights in such situations. In the end, they had to follow my original order, note the final price in NZD, and we settled in cash to avoid the 2% credit card fee. This experience is for my fellow Chinese to avoid being overcharged by these foreign companies. It's better to deal directly with local companies in New Zealand. Don't trust big names like Avis, Hertz, or Budget, as many Chinese have been overcharged this way. Also, avoid intermediary platforms; book directly on the rental company's website.

The service was quite good and the return process was extremely easy without any inspections.

Pretty good