BUDGET CAR RENTAL REVIEWS IN JAPAN

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.

Completely unable to communicate. Is an IDP obtained by overseas students not recognized? Ridiculous. At another car rental company, I rented a car without any issues.

Good service

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.

They don't rent cars to Chinese people.

Satisfied, the staff were very friendly.

The car rental company staff mostly spoke English, so communication wasn't an issue. They were courteous and enthusiastic. The car process was very quick, only took ten minutes.

There is a shuttle service right after leaving the airport.

There was no queue at 9:30 in the morning. I was the first one.

日産Daysでしたが なにもかも順調で良かったです

お店も綺麗でスタッフの皆さん 感じよく接客していただきました。 また利用したいです

It's okay.

Staff for release car at the counter quite terrible because he said he have no baby car seat for rent in the office and he said he will let us to go to another company to rent a car because i forgot to tell Easyrentcar that i have baby come with this trip. Anyway one of their staff help us to find baby carseat from another office. So everything ok after that moment. Another thing i told them to make full insurance with this rent car. But the problem is they said This insurance will not full cover if i found some scratch but forgot to phone to them everyday that i rent. It quite strange a little bit with this counter staff.

Pickup was very fast!

Very satisfied. After exiting the airport terminal, I called the rental company, waited at the door of gate 1 on the first floor, and someone came to pick me up in about 10 minutes. Although the pickup location is farther compared to Timescars, it's okay since they drove me there. The key point is that the car is great!

Good service

The staff can speak Mandarin, which makes communication easy

The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

They managed the queue well, explained the rules clearly, and the procedures were not complicated. They were also patient in answering questions.