HERTZ CAR RENTAL REVIEWS IN CANADA

Pickup process was simple.

Had to wait half an hour because they were washing the car, and their attitude was bad.

Not too many people in line; the working efficiency is acceptable.

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

Queue time was too long

Great service

Like: It was easy to get the car and returned it.
Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.

Like: Your garage staff was wonderful.
Dislike: Make sure the tank is full, please.

Returned the car half an hour late due to traffic, but they waived the extra fee immediately.

They failed to adequately inform first-time renters.

The pickup point is in a quiet underground area near the Union Station, quite difficult to find. The staff was nice and upgraded us to a Dodge for free without pushing any insurance.

Like: Good experience
Dislike: Nothing

Front desk service was very poor. They tried to give me a car with a broken rearview mirror, then pushed a lower-quality Nissan. There were charges not mentioned by the car rental company, and contacting the rental customer service was difficult and unhelpful.

Everything went smoothly, and the service was good. The young black man who helped us change cars was very responsible.

Like: Everything was good
Dislike: Non

The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.

The process took a long time, possibly due to the airport.

The queue was a bit long.

The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.

Like: Sightseeing was great.... Loved Canada's Wonderland.... My kids enjoyed The African Safari as well as Niagara Falls....
Dislike: Only had one bad experience.... I went to the Rainforest Cafe in Niagara Toronto. The meal tasted great, then upon leaving I left my bag with some goodies on my table... I returned after 5 mins to find my bag gone and no one knew where it was... The people who cleaned our table did not see the bag and they were literally cleaned as soon as we left... I left my number with the manager but no one ever called to say if they ever found the bag.....