ROUTES CAR RENTAL REVIEWS

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Everything was excellent

Excellent service

Excellent service and very proffessionel by Danielle at the front desk.i'm very satisfait.

just a little bit like 12$ about .

Nice customer service

Amazing service

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

I found Nisha on the counter extremely polite, helpful and always smiling. She was very very helpful and knowledgeable. WELL DONE NISHA

I used the app and had plenty of notifications before hand and during the visit. Thank You

Got a free upgrade which was nice. Easy to pick up and drop off

Awesome prices and easy to use website

First time used, excellent service, excellent value for money.

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

In and out ! Took care of us as usual.

Friendly

It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

Nice car - especially for the price

Great and helpful site and easy to navigage

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.

Not enough staff with over booking that makes the pickup process very slow.

Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.

Easyrent lived up to it's name. Would use again.