“Easy car rental good, actual car rental company not so good”
About Routes:6.7/10
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others.
Also make sure you have a copy of your insurance
“Much Cheaper but our experience was really good.”
About Routes:9.0/10
Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.
Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.
Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person)
Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.
Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved!
Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose.
That point was my only deception
My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
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