MELBOURNE AIRPORT CAR RENTAL REVIEWS

The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.

Extremely satisfied

They asked if I had bought insurance, I said I bought it through a third party. Overall, pick-up, drop-off, vehicle inspection, and deposit refund was very fast.

The car was in good condition.

Overall acceptable. The car was quite new with just over 7000 kilometers. When I called after arriving at the airport, no one answered, so I went directly to the bus stop to wait for the shuttle, which was a very bad experience. Returning the car was straightforward; just drove into the return point. The staff didn’t say much, and I haven't received the bill yet. I'll check if there are any extra charges once it arrives.

Overall good. They provide a simple introduction to available insurance options without pushing if you don't need them.

The car model was downgraded, and I ended up with a Hyundai Reina.

The service was okay. The store name wasn't mentioned in the order, making it hard to find. The store name is Budget. After knowing it, it was easy to locate.

The store staff were very friendly and communication was smooth when any problems arose.

The process is simple, no need to queue.

Good

Very enthusiastic and thoughtful, they even helped me get a larger car.

The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

Pros: Chinese-speaking service, very good service Cons: Car was downgraded without any compensation

The whole process was very simple. Just show your name, pay the deposit, and you can pick up the car.

Quite satisfied.

Very satisfied

Very satisfied, the vehicle is new and the service is fast.

Excellent, but the pick-up process took a bit long.

The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.