CANADA CAR RENTAL REVIEWS

Really liked it

Satisfied

Very good

Very satisfied

Very satisfied

Very satisfied

When picking up the car, the fuel tank was not full. The display showed a range of 758 kilometers. When returning at the airport with a full tank, it showed a range of 800 kilometers. The car's exterior was not cleaned, and there was trash by the seat inside. The wipers did not clean the windshield properly. The steering wheel was too light, the brakes were too heavy, acceleration was slow, and the buttons inside the car were not user-friendly, making it feel like an airplane cockpit. The car's GPS failed to locate the current position all day, showing as being in Alaska, and there was never any response when calling the rental office at Calgary Airport. Despite having already bought the highest level of insurance on the rental platform, AVIS staff pressured me to buy additional insurance, warning that even a small scratch would cost 1000 CAD. This was by far my worst car rental experience ever!

Very satisfied

Excellent!

I happened to go when the counter was empty and it was a really smooth experience. Overall I would say the experience was very smooth and the staff was very helpful.

I like the price drop protector as many of my bookings I have gotten a pleasant surprise when the price drops!

Satisfied

Extremely satisfied

Good

Very satisfied. I booked a seven-seater car, but after picking it up and loading the luggage, I discovered it only had six seats. I drove back to exchange the car, and the staff were happy to assist.

Very satisfied

Waited in line for 3 hours to pick up the car. There were fewer than 10 people ahead of me.

Excellent

There were two spots where the paint was peeling off. After communicating, I signed a form and had no issues afterward. This potential problem was avoided. The dashboard showed 100%, making me think the gas tank was full, but it was actually the engine oil. After driving about 40 kilometers, it cost me 91 CAD to fill the tank. At the time of return, they told me there would be no charges, but the invoice showed a deduction of 97 CAD for not returning the car with a full tank. I fell into the trap! This dishonest company bets on the fact that you are a tourist (who won't come back), don't check thoroughly, can't read the receipt, and will give up on following up afterward (accepting the loss)! On the first night of using the car, I noticed something was off. I contacted the car rental customer service, and they assured me to keep the evidence and that I could file a complaint afterward. It's been nine days since I returned the car, and there is still no resolution. They claim they are still communicating with the store, but who knows how many years it would take?

Overall it was okay. The car's condition was average, with 10,000 kilometers on the odometer when I got it. The cleanliness was just so-so. The car was cheap, so I didn't expect much in terms of power.