KEDDY BY EUROPCAR CAR RENTAL REVIEWS IN UNITED KINGDOM

Counter staff were exceptionally polite and helpful.

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Like: The vehicle I booked was lovely and was great value for money.
Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.

Dislike: I made a mistake on my booking and it's the worst online company to get hold of anyone to correct my mistake but once I managed to call Euro car in maidstone direct my problem was fixed ...

Like: Every thing except wait times
Dislike: Nothing

Like: convenient and courteous
Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches

Car should have had proper rubber mats, especially in Scotland!

All good.

A bit too pricey for a two day hire!

Friendly service

Very good except for a mix up on drop off time. All sorted eventually. Thought system and staff very friendly and efficient.

I am trying to process a complaint with Europcar due to being sold excessively expensive insurance and roadside assist that we didn't ask for.

Yes the car was excellent, the staff were professional and Friendly and very helpful

Like: Easy to book - staff were very friendly Car was smart and clean and easy to drive
Dislike: Everything was brilliant!

Acceptable

Needed the PIN clarifying on return.

Car very good, staff also.

I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours

Very pleasant and trouble-free experience. Very good value for money.