KEDDY BY EUROPCAR CAR RENTAL REVIEWS

The service was great this time.

On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company

Encountered a very helpful staff member

The counter staff are very helpful. We don't wait that long to get the car. All terms and conditioned are well explained before we signed the paper

QEEQ sent reminders via whatsap which is very useful

Very good

Very good

Satisfied. The vehicle was relatively new. Although it was small, the trunk space was large enough to fit a 20, 24, and 26-inch suitcase each. Service was also enthusiastic. However, traveling from Junlincheng to Montenegro required an additional fee of about 20 euros per day (not exactly sure of the amount). I only went to Montenegro for two days but had to pay this fee for the entire duration. The car was full of gas when picked up and returned, and there was a gas station near the airport.

Very satisfied

, I recommend it for the future

good experience, I recommend it for the future

we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.

Easy as always

Arrived at the rental store at 3 AM, very easy to find, located between gates 7 and 8. Customer service is available 24 hours, and the car pickup was smooth.

Other car rental companies allow differences between the driver's name and the credit card holder's name for the deposit without any issue. However, this company requires both names to match, otherwise, you have to pay an extra 2000 THB. If not, you can't pick up the car.

, I recommend it

Good experience, I recommend it

차량 연식이 너무 오래되어 상태가 좋지 못했다.

The contract clearly stated a payment of 3.6 euros at the store, but after returning the car, 11.71 euros were deducted from my prepayment without explanation. Not sure what the charge is for?

The pickup and return service in Geneva was quite good. However, after the car window was smashed, the rental company provided no assistance. I had to drive over 300 kilometers in the rain to Geneva with a car that had no window. In the winter in France, with 0-degree weather :) Their phone was often unreachable. I will never use Europcar again. It’s not just bad; it's abysmally bad. Avoid at all costs!!!

2023年1月にスペイン・タラゴナにて無料駐車場にて鍵をこじ開けられ荷物を全部盗まれる車上荒らしに遭いましたが、EUROPCAR はメールにてフォローしてもらえました。QEEQ カスタマーサービスは電話とメールでタイムリーにフォローしてくれました。

値段が安くカスタマーサービスもよかったです。 日本ではまず乗用車のレンタルでディーゼル車にあたることはありませんが、 海外の場合だと違います。 ディーゼル車に当たった場合、ガソリンと同じようにアドブルーを給水しないといけません。アドブルー費用が利用者持ちというところがあまり腑に落ちません。

Before returning the car, I ate durian at a 711. Since I probably didn't wash my hands, the car had a bit of a smell, and I was fined 7500 THB. Be cautious, everyone. Although this company is cheaper, they are very picky.

Overall quite good. The store at Madrid Airport in T4 is easy to find. If you land in T4S, be sure to take the shuttle to T4 to find the store. I wandered around T4S for a while... When returning the car, make sure to go slowly. If you drive too fast and miss the entrance, you'll end up at the parking lot's toll booth. Once you're there, you can't go back and will need to take another lap around. The actual car return entrance is a small, inconspicuous opening on the right before the toll booth.

QEEQ provided great convenience for someone like me who doesn't speak English.