CAR RENTAL REVIEWS ON AVIS IN MILAN

The tire burst, and the car didn't have a spare tire. I had to sleep in the car for a night in Monaco. They gave me another car, and I had to pay 700 euros.

They promised one model but gave me a very poor one instead. The staff were arrogant and unreasonable. I will never rent from them again.

Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!

Satisfied

No explanation was given for the change in car model. The vehicle was average. They do explain the existing damages beforehand, which is reassuring.

Professional

The queue time was a bit long, two or three people took almost an hour.

Simple and quick process, and the staff were nice too

The store is closed!

When we called at 8 PM, there was no answer and we couldn't cancel our order. The next day, we couldn't use our order either.

We arrived at the AVIS store at Milan Malpensa International Airport around noon local time. The AVIS store was already quite busy with many customers. When it was our turn, the staff member initially seemed satisfactory, but her attitude changed dramatically after she learned we were not purchasing additional insurance. She started to mess with us by switching the car keys we had originally received for another set. Only after we reached the parking lot did we realize that the second set of keys was for a 5-seat car, whereas we had booked a 7-seat car. We returned to the store to raise our objection, but while she saw us waiting behind her current customer, she proceeded to serve the next customer instead of addressing our issue immediately. Eventually, we found what we assumed to be the store supervisor and explained our situation to him. This supervisor, upon seeing our order and the car keys, understood immediately and asked the staff member to rectify the issue. Although we did finally receive the keys to a 7-seat car, the staff member was notably slow and dissatisfied (even though we didn't understand Italian, dissatisfaction needs no translation). She even had to step out to get the keys (was that really necessary?). We had to approach the supervisor multiple times to inquire and understand the situation. Ultimately, the whole process delayed our car pickup by at least an hour and a half.

The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.

The vehicle was in good condition. The pickup location address was incorrect; it was a hotel. The hotel staff, who have probably encountered this situation before, drew us a map to a place far away from there. We then found a note on the door stating that they had moved to Milan's central station, but even people at the station didn't know where it was. After circling back, the entire process took over an hour. Pickup was slow; after completing the paperwork, we waited at least 20 minutes for them to bring the car from the garage to the nearby parking lot. Since we were returning the car to Venice, they charged me an extra day's parking fee of 29 euros. They claimed that this had been explained at the time of pickup, which it hadn't. I consider this a hidden charge and refused to sign the final bill. I had already returned the car, so why should I still pay a parking fee? The cost of returning the car to a different location should have been included in the rental fee.

Very satisfied. The rental procedure at the airport counter was very convenient. The provided FIAT BRAVO was almost brand new and had great handling.

The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.

Very professional!