AVIS CAR RENTAL REVIEWS IN NEW ZEALAND

Average, they deliberately tried to sell me insurance during the process.

Had to wait for only one person

The waiting time was a bit long

Pickup was quick, drop-off was even quicker. Good service, clear instructions.

Very good service

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.

Charges were not explained in detail.

There was only one staff member, but the service attitude was great and the guidance provided was very helpful.

Very good

The car rental location is easy to find, and the procedures are simple and efficient.

Renting a car was very convenient, and the service was great.

Quite reliable

Excellent!

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.

The car provided was a local model, not the Highlander we booked. The rental office insisted it was the same model, but the interior space was noticeably smaller, similar to a RAV4. Fuel consumption was about 30% higher than the Highlander.

Easily found upon landing in Auckland, and the staff was patient despite my poor English.

The car was mysteriously hit, we reported it to the police and the insurance, but we were still charged. When we contacted the rental company, they brushed us off to after-sales, and the issue hasn't been resolved yet.

Picking up and returning the car was very convenient, and the vehicle was in excellent condition and very new.

Rented a RAV4 but got a strange Holden

The staff had a poor attitude during the car return, but everything else was great.