DOLLAR CAR RENTAL REVIEWS IN NEW ZEALAND

Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.

The car was so so good, worthe the money. The qeeq customer service is really not too helpful, would rather they give me the contact info of dollar shop directly and contact them directly right after booking.

Very good service and lovely staff at the counter.

No comments, happy as always

Poor vehicle condition

Car was great, but a bit difficult to go through the check-in process.

The service was okay, and they didn't push for insurance sales.

The service at the rental company was average. There were no Chinese-speaking staff, and the electronic contract was too quick to read on their tablet, with no printed version provided. The most crucial issue was that there were no staff present to inspect the car both at pickup and drop-off. We encountered unexplained charges after exchanging the car, and the company has yet to provide a reason for the charges. Be cautious when choosing this company!

Very satisfied, much more streamlined than renting in China, very convenient. You get the key and pick up the car yourself from the parking lot; when returning the car, I happened to meet a staff member who was parking and told me it was Hertz's, so I could just hand over the key without going to the office. Seamless return.

First, I rented cars from both Dollar and Thrifty on the North and South Islands of New Zealand. These companies share the counter with Hertz, essentially making them smaller subsidiaries. However, their cars are not as good as Hertz. When I booked the rental, I had requested a Toyota Prado, and both companies confirmed this. But upon arrival, neither had the Prado. Instead, they offered a Mitsubishi Pajero diesel. I noticed Hertz had Prados available on site. When I inquired, I was told they either didn't have Prados or had very few. It seems they use the Prado as a lure and then give you the Mitsubishi Pajero, claiming it's a similar class vehicle. However, in my country, these two cars are in entirely different classes. These companies attract you with the lower price of a Prado but end up giving you another car. If you specifically want a Prado, I suggest not choosing these two companies, as they probably don't have it. Note that in New Zealand, there is a road usage fee for diesel cars, which will be reflected in your final bill when you return the car.

Very satisfied

車両は小型SUV(Kia Niroと同等クラス)ではなく、ガソリン車のKia Sentosでした。スタッフの説明は「Busy seasonだから」 ほぼ新車(走行距離3126km)で良かったけど、ハイブリッドのつもりだったのでガソリン代が2倍以上かかった。 あとdollarはHertz/Thifty系列だと知らず店舗カウンターを見つけられず、やむなく他の店舗スタッフに聞いて分かった。

特になし

Very satisfied

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Description of where the rental place was, was wrong.

Overall quite satisfied

Excellent

I have an issue. When I returned the car the tank is full and I received the confirmation with the on site employee and email. But after three days, we received bill for fuel charge! How to escalate this issue?

it is great experience with QEEQ. I will use it more

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

Satisfied

Car was fine, no issues. Was a bit confused about drop off (picked up in Hertz spot but was a Dollar rental, not sure where to drop off but figured it out) However when we arrived home found I was charged and extra $25 for fuel. We filled it to full 1km from the airport and have photo proof that the gauge was full. Took about 40 minutes of calling and emailing to try to get this sorted. This was already charged to my credit card without any consultation with me. Still waiting for resolution.

Great desk service from Alistar. Loved the vehicle--just perfect for our needs and ran very smoothly the whole time.

I compared your prices to many others in NZ, and felt you had the best price and availability for the type of car we needed. The website was easy to navigate