Overall, the car rental company was good. Our flight was canceled so we extended the rental by one day and changed the return location to the same city. However, we were still charged a 200NZD one-way fee, but after follow-up communication, it was quickly refunded. A bit careless, but efficient.
Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.
The overall process was simple, the staff at the pickup location provided clear directions, and we got an upgraded hybrid car which was very stable to drive.
This is my first time encountering an in-store payment method. There was a discrepancy between the actual payment and the contract amount. The car rental company seemed dissatisfied with QEEQ, but the staff was helpful in resolving the issue. The car was in good condition, which is commendable for a 29-day rental period.
Booked a Toyota Corolla, but got a Kia instead. Only drove a few kilometers and returned it with a full tank. The staff was busy and took the keys. Later, I received an email saying the tank wasn't full and was charged extra.
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Molly Ann
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