CAR RENTAL REVIEWS ON BUDGET IN CHRISTCHURCH

The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.

Check-in was a bit slow, but it's good that we could get the car earlier.

Very satisfied.

The service was quite attentive and they explained everything patiently. However, the staff member who attended to us wasn't very experienced. They processed the transaction three times, and I had to authorize payment three times. The billing is still incomplete, and I need a follow-up from after-sales service.

We got a KIA Carnival. But the space rear seat is to small.

Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.

Very satisfied, very efficient

We wouldn't have been charged extra if we returned the car before 1 PM, and we actually returned it at 12:30 PM. However, the Budget staff processed it at 3 PM and charged us for 2 extra hours. Very disappointing.

We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.

Staff at the counter on pick up and return were very helpful. Car was in great condition and the baby seat was installed correctly, although it was smaller than we hoped.

Great price and easy to use.

The process was very smooth, both pick-up and drop-off were quick, and the staff upgraded our car for free. We had a great time throughout the trip.

When picking up the car, I was forced to add an extra insurance, which increased the daily rental cost by about 100 yuan.

Excellent

I rented a car for 12 days. On the 14th day, I found a thumb-sized bubble on the tire and wanted to know how to properly resolve it. The car rental store did not answer the phone, and the company’s customer service was unresponsive after several attempts. I had no choice but to drive to the Queenstown airport store for a solution. The service staff quickly handled the car exchange without mentioning any cost. However, when I returned the car at Christchurch Airport on April 29, the company charged my credit card without explanation. When I asked the store for an explanation, they said it was for the tire replacement fee and gave me a phone number and email to contact the company. This way of handling the situation is unacceptable. Issues: 1. The cost was not mentioned when exchanging the car. 2. The responsibility and cost for the tire issue were not explained but directly charged without prior notice. Better service is needed, especially in providing Chinese language support to avoid communication barriers.

Staff were very helpful

The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents. The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage. Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection. This let's the driver point out any unforseen blemishes etc. To be honest there was nothing noted and that left me feeling vulnerable. I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes. At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap. I showed my video footage at Christchurch Airport and any pictures that detailed the small ding. In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage. The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before. Apart from that, happy with the overall experience. Thanks kindly

Good and simple

First, unexplained charges were made without prior notice, amounting to over 18,000 RMB. The individual damage liability limit is only 15,000 RMB, and the reason for the additional 18,000 RMB charge remains unexplained. Customer service emails go unanswered. Second, it's hard to get in touch with different branches on the phone as they rarely answer. The Christchurch airport branch has two phone numbers; one always redirects to the main customer service with endless voicemail prompts, and the second is seldom answered. Third, after returning the car with a minor scratch, no follow-up was provided, only the unexplained charge of over 18,000 RMB. No detailed expense breakdown, damage assessment, or follow-up communication was given. The claim department's contact information provided by the branch also went unanswered. Fourth, the scratch was minor, and the damage cost should not be significant based on experience, yet the high charge seems to be several times the actual damage cost. This is unprecedented compared to domestic car rentals, where minor scratches never resulted in nearly 20,000 RMB charges without detailed explanation, raising suspicions of being overcharged.

The guy handling the car rental was very enthusiastic and professional.

車の受け取りは迅速に済んだ。

最低価格保証の適用を受けることができて、とても良かった。

(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.