OK MOBILITY CAR RENTAL REVIEWS IN ITALY

When I returned the car I did not receive any receipt that the car was in good order (no damages and full gasoline)! I think it would be reassuring to receive it!

Of the airport but very close

Workshop well

Got a tire pressure warning when picking up the car. Returned to the airport store the next day and got a replacement vehicle.

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

The counter staff was very nice and provided us with a great car upgrade.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Got to the place a bit earlier, during lunch time, so the place was closed and there was no phone number on the door or gate to call. Other than that the staff was very professional and helpful.

It was very nice experience

Extra charge for not having a credit card, when travelling all my holiday money is transfered onto a mastercard travel card. €197 extra to pay.

Micheal at check out when returning vehicle was great.

Excellent experience other than the fact that they permanently charged my credit card for the security deposit which was supposed to ‘on hold’

Qeeq booking did not explain the outside insurance coverage. At the pickup counter, the representative wanted to sell me the same insurance I had previously purchased online. I ask why do I need additional insurance since I already purchased it online. He said that it was a 3rd party insurance and they have no control over it. Additionally, because I didn't purchase it at the counter, I was asked to leave a $2,000USD as deposit.

Aggressively pushing sales, insisted we buy. Even though we said no, they kept pushing. In the end, they claimed to upgrade our car but it was actually the same price.

The agent who gave us the car was professional, nice and very helpful

Provided a new car, but the staff kept pushing for insurance.

Decent

The car was as promised. Service at the counter was good and quick. The only problem was that I had problems with the shuttle from the airport to the OK-Mobility location. The shuttle driver didn't agree to take me and it took a long time to get there, maybe an hour or so. It would have been helpful to have their phone number. But once at their location, service was excellent.

Booking was relatively easy. Price protector didn't work for me but maybe priced didn't go down.

The car was excellent and the service was great.

Easy booking and affordable

The experience was seamless, the staff super helpful. The car was in perfect condition and it was a smooth vacation. I will definitely rent with OK Mobility again. Thank you!