CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

the counter staff was helpful. the process was smooth. car was clean

did my booking through the app, fuss free process

Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.

The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

Very professional service, a trusted big brand!

Satisfied

Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.

10/10 for the customer support an booking experience

When picking up and dropping off the car at Melbourne Airport, the rental company did not mention any additional charges. After returning home, I received a notification from the rental company stating that picking up and dropping off at the airport incurs extra fees.

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

This is a terrible car rental company. They gave me a broken car with a dead battery that can't charge itself, making it impossible to start. This ruined two days of my trip! Afterwards, they kept charging my credit card without providing any invoices. My time in Melbourne was ruined because of this car issue. Never go for these big name companies again. Garbage! Cheaters!

We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.

Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

The service from Europcar was very poor. The reception's attitude and speed were both very unsatisfactory. Additionally, the car I booked was different from the one provided. When I asked if there were any other available options, they didn't even bother to check and simply told me there were none.

It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption. Check in was handled quickly by friendly counter staff. I will be using QEEQ again and highly recommend to anyone seeking to hire a car.

EUROPCAR offers great value for money. They have locations worldwide, and I always book through them.

The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).

I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.

Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.

Charged a service fee.

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

Got back to me immediately and helped me solved the issue of discrepant particulars online

Very convenient, had to wait a bit because there were many people during pickup.

There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.

Perfect

Horrible Chery vehicle. Worst car ever hired.