HERTZ CAR RENTAL REVIEWS IN CANADA

Waited over an hour to pick up the vehicle

Like: The staff gave me a free upgrade because the vehicle class I had booked was unavailable.

Great service. I picked up the car at around 9 PM, there weren't many people, and I didn't have to wait in line. It took about 15 minutes to complete the rental process. However, everything was in English, so it's good to have someone who speaks English with you.

Like: Customer service and Car
Dislike: Fuel consumption

They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.

Like: Great car! I was worried that an SUV might be a gas guzzler, but it was really efficient!

Waited in line for a long time to pick up the car. The RAV4 I rented was replaced with a Qashqai.

Like: We were offered an upgrade to a 2018 Volstwagon Passat which had more leg room and trunk space than the booked car. We were very happy with the fuel efficiency, how the car drove and quality of the vehicle.
Dislike: We were under the assumption that Hertz would fill the tank for us at their discounted rate, however didn't know that they would charge us for a full tank regardless of how much fuel was in there.

Like: Overall I had a very positive experience and I will definitely use Hertz all of the time The guy who worked at the counter when I picked up the vehicle was amazingly friendly and so very easy to deal with - not sure of his name but he was excellent at his job...Morgan was in the parking garage when I dropped the vehicle off and she was fast and extremely efficient...I tried to tip her but she refused it and asked that I simply fill out the customer satisfaction feed back form...
Dislike: I have no complaints at all - excellent customer service :)

Like: When I picked it up, the guys were very cheery and helpful. They upgraded me to a slightly bigger car which was nice of them! Made it all super fast and quick. Also liked that I was able to drop it off at a different location for a small fee.
Dislike: Would like to be able to drop it off elsewhere without a fee but not a big deal.

Fast service

Great service attitude, and the wait time was short.

Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.

Like: excellent

Convenient car pickup

Like: Great price booked through EasyRentCars, very good car which was brand new, no hassles when returning, no hidden fees or charges, pleasant staff.
Dislike: Dodge Charger seats were uncomfortable on long drives.

No waiting lines

Short queue time

Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.

Like: Car was big enough for our needs and luggage. Great on fuel