HERTZ CAR RENTAL REVIEWS IN CANADA

They convinced me to buy a lot of unnecessary services

Excellent

Like: Except a long wait to pick up the car, the rest was really good.
Dislike: It took about 45 minutes to pick up the car

Like: Selection from various vehicles is great! Vehicles were very clean and in great shape.

Very satisfied

Good service. I did my research, and there were no unexpected charges when picking up the car.

Not bad

Like: The car condition
Dislike: The long time to pick up the car.

Average

The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.

Like: The office staff was super and I would recommend him anytime The car was exactly what I ordered and he was very helpful with where everythng was located.
Dislike: It was the best car rental experience I have had

Very convenient and fast. Everything went smoothly.

The service was quite good, had a pleasant chat.

Not bad, very quick.

No significant experience

Like: Great car with winter tires for January rental
Dislike: N/A

Due to traffic delays from Quebec to Montreal, I arrived at the Hertz rental company at 16:00, but the doors were locked. There was a sign indicating that the working hours on Saturday, May 21st were until 15:00. I went back to Hertz the next morning (Sunday) at 8:30, and the counter staff informed me that my reservation was canceled because I did not pick up the car at the agreed time. I explained that I had fully prepaid for three days, and the reservation should still be valid within those three days, but they refused and told me to contact the rental platform for any issues. Frustrated, I had no choice but to go to AVIS and rent another SUV, paying again.

Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!

There were only one or two people ahead of me and everything was well-organized.

The vehicle was in poor condition and the staff's attitude was mediocre.