ENTERPRISE CAR RENTAL REVIEWS

Highly satisfied

Quite satisfied

When picking up the car, they still tried to sell me insurance. Once I refused, their attitude immediately changed.

Very satisfied! The car was very new, and both the staff and the inspection personnel were very friendly and efficient.

The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

Very good, and they upgraded our vehicle for free.

Very satisfied

The car pickup in Cambridge and drop-off in the Lake District were great experiences. The staff were very nice and the small car took us to many places that were hard to reach with public transportation. Very happy.

The car was very new and in great condition. The pickup and drop-off went smoothly without any additional insurance upsell.

The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

Overall pretty good, but they do try to sell you insurance. Just say you already bought it.

Very satisfied with the experience

couldn't have been better or easier

Price was absolutely amazing

Very satisfied, both pick-up and drop-off were very convenient. They upgraded our car for free because we had a lot of luggage.

The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

Very satisfied

The pickup and drop-off process was very convenient and quick, and the car was very new.

The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.

The rental company sent a novice to assist us. He was not familiar with the process, his English was poor, and he kept aggressively pushing insurance, emphasizing that our insurance was from our home country, not theirs. He repeatedly warned us that any scratches would result in a €1700 fine. It was unbelievable and took nearly 4 hours to complete the rental, wasting half a day. I have no idea who will compensate for this loss. I will never use this company again.

Satisfied.