We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.
Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it.
Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.
The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.
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