FRANCE CAR RENTAL REVIEWS

Very efficient and good attitude.

Very satisfied with the overall service. The queue time was short, they gave us an almost brand new Citroën C4, and there was no pressure to buy insurance. Both the pickup and drop-off processes were very efficient.

Excellent

The experience was quite average as the return location and route were not clearly explained. I had to find out the return location myself. The staff said to navigate to 2E, but after parking at 2E and leaving the key with the parking ticket clearly indicating the parking spot, the next day the staff claimed they didn't see the ticket and couldn't find the car, charging me 250 euros for parking. Very disappointing!

Despite the time difference, customer service responds within half an hour, which is great.

Satisfied!

Excellent

Highly satisfied, received a free upgrade to a larger model. The car was very new, spacious, and had CarPlay.

Average

It was okay.

Large rental company with established standards.

Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.

Very satisfied.

Satisfied

The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.

The car was great, compact and perfect for narrow roads. Fuel-efficient, with a total fuel cost of under eighty-five euros for twelve days.

Satisfied

Very satisfied.

Not bad. It's a relatively large company.