Excellent transaction all the way around.

Yes.

You should provide clarity on car insurance cover so easy comparison can be made with car providers own insurance .

The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?

The staff at the car rental company are very persuasive in pushing unnecessary insurance.

Good service

Do not use this company. They won't inform you about many details before you pick up the car. They just try to sell you stuff. I realized I was scammed for nearly $300 when I returned the car. I admit I didn't read the contract carefully. They only provide a contract and a process, not convenience and service! They target non-English-speaking Asians and set traps! If you must use them, make sure to read every single line of the contract before signing! Understand everything clearly! They only follow the contract, there's no service! Their service hotline doesn't work on weekends. Even when I got through, it was just processes and contracts. Once you sign, you're out of luck!