DOLLAR CAR RENTAL REVIEWS IN ITALY

My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens. You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)

Staff was helpful but was a little pushy on selling extras. Didn’t wait for too long.

Like: Fantastic beach's.unspoilt by tourism long may it continue
Dislike: Put a sand mat in the car so it's easy to empty helping us helping you to keep the car looking great.

Over 2 hours to pick up is unacceptable

Easy to make booking , free cancellation and no hidden charges. Only down point it took me a bit of time to find the counter as there is no instructions/ direction in the voucher

Easy to make booking , free cancellation and no hidden charges. Only down point it took me a bit of time to find the counter as there is no instructions/ direction in the voucher

Like: Efficiency
Dislike: Waiting time at pick up

Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.

Like: Great holiday, car performed perfectly, would recommend.
Dislike: nothing

We waited a long time to pick up the car. When returning, the parking garage where we told to return it was full and it took a long time to straighten out where to go.

I loved how they emailed me when they found a better price!