EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

good

good

Easy to communicate

I have search The pick-up and drop off at johor downtown but after booking made it show Johor Bahru airport: it made me to contact the local operator to amend the pick-up and drop off point: hope u can adjust your system.

Good service,

Good platform to book car

The excess for incident happen if not purchase full insurance is high at RM2500, it’s the highest I know from my experience compare to RM90 plus daily rental

Picking up and dropping off the car was quite convenient.

Staff was helpful to go through the car prior to the collection

Ordered 2 cars but just 1 available when I arrive. I need to wait extra 30 mins for the 2 nd one

Need to wait extra 30 mins for my car.

Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor. Not satisfied with the charge.

Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.

Very easy to use. Price good.

The store procedures were very quick, there was no hard selling of insurance or other services. The Indian lady's service attitude was very good. The car inspection during pickup was thorough, but not as careful during return. They didn't provide Touch 'n Go or a phone holder. You can buy a highway card at the metro station.

We collected the car during midnight, there is only one person working. Thus make the process slower.

Not bad.

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

booking through this app is very easy and convenient. price is reasonable

Friendly staff. We booked Proton Saga, they gave Nissan Almera, no extra charge, very good!

Easy to do booking, Apps is easy to use. Information clear and sufficient.

Overall, pretty good.

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

Average

予約時間にも関わらず車の準備が出来てなかった上にガソリンもないとの事で事務所で1時間近い待ち時間が発生しました。車両コンディションは問題ありませんでした。

まあまあ良かった。

日本では不向き。