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Last updated on: March 25, 2025
76Rental Locations
48Airport Locations
Map View of Car Rental Locations in Kuala Lumpur
ASIA CAR
8.3/10
YESAWAY
10.0/10
GREEN MOTION
8.7/10
PARADISE
7.8/10
Agtran
8.6/10
Europcar
7.8/10
Shouqizuche
6.9/10
SURIA
8.7/10
CARZ
9.9/10
Hertz
9.1/10
Keddy by Europcar
7.6/10
Kasina
8.1/10
Mj Adventure
8.7/10
AVIS
8.7/10
Thrifty
10.0/10
MAYFLOWER
6.4/10
Big Thumb
8.9/10
Hawk
8.3/10
Gosocar
9.0/10
SEIYON
8.3/10
Reviewed: November 8, 2024
The car had 140,000 kilometers on it, the air conditioning was weak, and there was an airbag error code. That was the only issue.
Reviewed: October 20, 2024
This rental car company is terrible, their attitude is extremely poor. I picked up the car at 8 PM, and shortly after driving out, I noticed the car's display screen was malfunctioning. I stopped at the nearest gas station and tried restarting the engine, but the issue persisted. I called the store and was told the display screen was already problematic. Why couldn't they tell me earlier? They said the car itself was fine and I could continue driving it. It was already late, around 8 or 9 PM, so I decided to drive it back to my hotel first (the car worked fine except for the screen issue). The next day, the customer service at their store apologized profusely and offered to swap the car for a different one, so I went there. However, they didn't have the same model available, and the alternative couldn't fit all my luggage. I decided to just keep the original car since I had no choice. The customer service rep offered to compensate me with half a tank of fuel as an apology. I rented the car for three days at a cost of nearly 1,800 RMB, and just swapping the car cost me half a day. I don't even know the value of half a tank of fuel. To make matters worse, when I returned the car this morning, the airport staff accused me of returning the car with less fuel than it should have. I tried explaining, but she wouldn't listen. Imagine dealing with an unreasonable person like a market vendor—she kept saying her piece, and I kept saying mine. My daily rental cost was 600 RMB, and a full tank of gas might cost at most 400 RMB. The critical issue is that as a foreigner renting a car in another country, discovering a problem within 3 kilometers of driving is utterly unsettling. There was no explanation, no transparency, and no apology. This rental company clearly doesn't value their customers' safety and feelings, thinking that compensating with half a tank of fuel is enough. Moreover, their store's customer service and airport staff have no communication whatsoever. The airport staff clearly doesn’t care; they're just employees, and they know nothing. Avoid this rental company—it’s a trap. While my English is okay, those who are not confident in English will likely struggle even more. To sum it up: it's absolutely the worst experience. I've never encountered anything worse.
Reviewed: January 7, 2025
So far so good. The agent responded quickly and politely. Service provided is good and comfortable.
Reviewed: October 14, 2024
It turns out paying more does have its advantages. A few times before, I opted for cheaper rentals and ended up with old cars in poor condition, which ruined the mood of the trip. This time, I decided to spend an extra 100 yuan per day for four days, above the average price. The car was relatively new, with 37,000 kilometers on it, and had a nice scent from an air freshener. They thoughtfully provided a phone holder, charging cable, and umbrella. The exterior of the car had no rental logos, avoiding the risk of being spotted as a tourist and overcharged. The branch was not at the airport; instead, staff delivered the car to the airport, making the pickup process very smooth. For returning the car, we agreed to meet at a gas station near the airport, did a quick inspection, and I was directly dropped at the terminal—it was very convenient. Highly recommended.
Reviewed: January 2, 2025
I was waiting at the designated location, but the staff did not show up for over 30 minutes. I also couldn’t reach them by phone.
Reviewed: January 1, 2025
Fix your car. Fix your customer service. Give us better car.
Reviewed: August 29, 2024
The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.
Reviewed: August 22, 2024
Overall, it's okay, not much hassle. However, the car was indeed quite old, comparable to a 2010 Geely Jingang worth around 50,000 yuan in China. Various warning lights came on during the trip, but fortunately, they didn't impact the journey.
Reviewed: August 15, 2024
The rented car ran out of power and couldn't start. I waited for over two hours at the gas station, but no one helped. They spoke Indian-accented English, which was hard to understand.
Reviewed: November 19, 2024
The service was excellent and the explanations were very detailed.
Reviewed: November 15, 2024
Communication was relatively smooth. The car was very new, with less than 5,000 kilometers. However, we brought our own cigarette lighter adapter and phone holder.
Reviewed: November 4, 2024
The day before departure, they automatically contacted us via WhatsApp. Most importantly, there was no rental deposit required. We were fined RM50 for a parking violation, and the QR code on the ticket didn’t allow us to pay the fine online since we didn’t have further details as renters. Ultimately, the rental company handled it, and we paid RM50 in cash when returning the car without being charged any additional processing fees. Great service!
Reviewed: October 7, 2024
Very satisfied! Easy pick-up and drop-off process.
Reviewed: November 17, 2024
Avoid this company at all costs. They stole my laptop—I left it in the car when I returned the vehicle, and when I went back to retrieve it, they claimed there was no laptop. Companies like this have absolutely no integrity. I've reported it to the police and am waiting for their response. Renting a car from them has been a total disaster!
Reviewed: November 10, 2024
The staff were very friendly. I returned the car with one bar less fuel due to traffic, and I was nearly an hour late! The staff waited for me and didn’t charge any extra fees.
Reviewed: November 13, 2024
There’s a counter for the same brand at T2, so I don’t understand why we have to go to T1. Even if going to T1 is necessary, the pickup instructions only consider T1 arrivals and don’t account for transferring from T2 to T1. I had to ask airport staff to figure it out myself.
Reviewed: August 24, 2024
No queues, staff at the store were very friendly. This car model allows a second driver for free.
Reviewed: August 12, 2024
Very good! T1 car rental company is the only one with a guest lounge where you can sit in air conditioning while waiting for paperwork to be processed. I arrived at T1 but mistakenly set my pickup location to T2. The staff at T1 directly handled it for me and even upgraded me to a Mitsubishi Outlander. Both pickup and drop-off went smoothly.
Reviewed: October 14, 2024
I think the car condition could have been a little better, especially the sun bathing car. The windshield wiper was in a really bad condition. But overall it was all okay. It would have been better if the counters were open for a long period of time.
Reviewed: August 24, 2024
The car was brand new with only a dozen kilometers on the odometer.
Reviewed: February 22, 2024
Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.
Reviewed: August 27, 2024
The rental office is located in the city, far from the airport, even though I specifically searched for a company that provided airport pickup. I feel deceived. After driving 50 kilometers, the car broke down and disrupted my trip. The car was not properly maintained before being given to customers, posing a risk to life! I feel deceived again.
Reviewed: August 5, 2024
The car was delivered to our hotel, and we could return it there as well. Very convenient.
Reviewed: July 20, 2024
There was no service counter at the store, and they didn't inform us about the pickup location in advance. The car didn't automatically disconnect the power after turning off, causing the battery to drain and the car couldn't start. The delay in handling this caused us to waste half a day. Additionally, the car's brakes were not sensitive.
Reviewed: July 21, 2024
I always choose Avis for overseas car rentals. They have a large fleet and are very professional. The car had very low mileage, only over 40,000 kilometers, and even had plastic covers like a new car.
Reviewed: September 25, 2023
The staff was very friendly when we picked up the car! Although his English wasn't perfect, he patiently explained everything! A deposit of 500 MYR will be charged and later refunded to the credit card!
Reviewed: May 24, 2023
The car rental location is not in the city center, and it cost 70 MYR for a taxi.
Reviewed: February 2, 2020
The rental was through Hertz. There was a bit of a wait because someone else was picking up a car when I arrived. I picked up the car on January 24th, two days after my birthday on January 22nd, and Hertz had prepared a birthday gift, which was very thoughtful. January 24th was also Chinese New Year's Eve, and Hertz had a New Year gift prepared, which was very considerate. The service staff were excellent.
Reviewed: March 14, 2019
Paid in full, went to the store and was told there were no cars. After more than a month, I still haven't received a refund. Do NOT choose this company.
Reviewed: February 28, 2019
No staff on duty. At pick-up, they claimed there was no such order. Had to wait one hour for them to find the order after communication.
Reviewed: February 23, 2019
The service was a bit slow, but the staff were nice.
Reviewed: February 9, 2019
I prepaid all the fees in early January and called in advance to confirm. However, when we arrived at Kuala Lumpur Airport at around 10 PM on February 5th, the rental company told us that there were no cars available. We were nine people, including elderly and children, with a lot of luggage. Can you imagine how I felt at that moment? The next day, they told us to pick up the car from another rental company in downtown Kuala Lumpur. I went there in the scorching heat, only to find the gates locked and no one working. Can you imagine how I felt then? My entire itinerary in Malaysia was disrupted. This was my first experience using your service! Now I am asked to rate and select a car before I can submit my review. Fine, I'll randomly choose one, but you did not fulfill your contract. I reserve the right to further appeal and expose this issue online!
Reviewed: December 30, 2018
They promised Chinese language services, but there were none when I arrived. It did not match what was said during booking.
Reviewed: February 11, 2018
Like: Free upgrade to better vehicle, staff reached earlier than promised time.
Reviewed: December 16, 2017
Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing
Reviewed: September 22, 2017
There is no office, picking up and dropping off the car feels like a spy meeting.
Reviewed: November 30, 2023
Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.
Reviewed: November 3, 2021
Everything is good except that they do not have a counter at KLIA2, so a bit time-consuming to fetch the car and return it to KLIA terminal for passengers who arrives at KLIA2 Terminal.
Reviewed: January 8, 2020
I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.
Reviewed: January 7, 2020
I got free upgrade to Honda BRV with no extra charge.
Reviewed: December 19, 2024
Car was as promised, although proton saga did not have many premium features, everything worked well. Bluetooth available.
Reviewed: October 30, 2024
Very satisfied, inspected the car together before pickup.
Reviewed: October 5, 2024
Excellent service! Communication with the staff was completely smooth!
Reviewed: September 3, 2024
スタッフのコミュニケーションはとても円滑で親切丁寧です。whatsAppでメッセージまたは会話をすることができるのでツーリストは予めインストールすることをおすすめします。またスタッフのFaridは私の忘れ物に気付き連絡をしてくれました。とても感謝しています。ありがとう！また次回も必ず利用します。
Reviewed: October 26, 2024
Very satisfied. Pick-up and drop-off were at the same location, everything went smoothly. The return point was at T1, and they even offered a free ride to T2.
Reviewed: October 12, 2024
A surcharge of 150 MYR is required for car pickup after 5 PM, so I canceled decisively. I advise all car rental users to be mindful of the time.
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