BARCELONA CAR RENTAL REVIEWS

A fuel deposit was charged upfront when picking up the car.

Average

The original model was an electric 5-door with a large trunk. On site, they said the same class of electric car does not have 5 doors. How can it be considered the same class if it doesn't have 5 doors? The staff said I would have to pay an extra 90 euros to upgrade to an Alfa Romeo or 60 euros to switch to a gasoline 5-door car. Whether electric or gasoline, the Fiat 500 is the cheapest model with the least space. How can it be considered the same as a 5-door car? Additionally, I checked the new electric Fiat 500 in recent years should have a range of over 400 km when fully charged, but this car showed only 200+ km at 96% charge. Clearly, the rental company deliberately bought the base model battery. After a round trip to Mataro for a meal, it had only about 40% left, so I had to pay an extra 28 euros for electricity. Furthermore, if not contested, the electricity cost is calculated as if it was 100% charged, not 96%. Even more absurd, the first car only had 81% charge. Be cautious when renting an electric car from this company and inspect everything thoroughly, including body scratches. The car checklist was also inaccurate, and if you're not careful, you might get charged for any damages when returning the car.

Really good service. Offered a useful upgrade to car. Extra charges were not excessive. Would use again.

As always. Impressed with the service.

Good service

The stuff on counter and also on return fields was very nice, friendly and helpful. Instead of booked Toyota RAV4 Hybrid I got Alfa Romeo Tonale Sprint Hybrid. The car was new, clean and in an excellent technical condition. All passed nice and smooth. In T1 BCN very nice peoples work in Record Go - all is very comfortable and good organized. Thanks!

Very simple, convenient and, as I have repeatedly seen, reliable service! I will continue to use it in the future. Thank you!

The insurance terms from the rental company were not clearly stated in the contract; I had to ask for them myself. The car pickup was self-service, with no one inspecting the vehicle or explaining how to use it. I had to figure everything out on my own during the trip.

There was an issue with the fuel gauge. The pump stopped when refueling was supposed to be full, but I added 5 more euros of fuel. When returning the car, it still showed a bit less. The staff said they would verify it with a colleague, but then got busy with other things. We didn't have time to wait as we needed to catch our flight, so we took a photo and left. A week later, they still hadn't verified it. They could at least refund the undisputed part of the fuel charge! Verify the disputed part! But no, they just drag it out! 108 euros, not a cent refunded! Luckily, I took a photo of the fuel gauge when I left, as evidence. Otherwise, with no proof from the staff, where would I go for customer service? Now their response is just to wait! Who knows how long that will be!

Record Go is the worst car rental company I've ever encountered. The service attitude is extremely poor, and they discriminate against Chinese customers! When renting a car, they refused to accept our international driving permit and insisted on us providing a Chinese driving license. We never carry our Chinese driving license abroad; we always bring an internationally notarized and translated driving permit. Other companies accepted it, but they didn't. Because we didn't buy their insurance, they intentionally removed the tow hook cover in the front of the car and claimed we damaged it to make us pay for it. The staff was extremely rude and had no smile or courtesy!

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

The process was painless

Very satisfied

Terrible service experience. Couldn't rent anything, but still had to fill in the car model. Will never use this platform again.

The rental store will try to make you change cars and pay for more expensive insurance. If you refuse, they will tell you that the car you want is no longer available, and the only car left requires an extra fee. The location for car exchange is not accurate and hard to find.

Twice I got scammed with this rental service. Isn't it normal that we don't understand the Spanish contract? I booked a Mercedes B-Class for 307 RMB, but I received a Link electric car and was forced to pay an additional 71 Euros plus a 148 Euro deposit. Do you have no conscience in forcing these charges? Does this rental service have any moral principles left? Renting a regular electric car and telling me it's an upgraded Mercedes?

The counter staff were extremely rude and seemed to have anti-Chinese sentiments. They refused to provide the car because my credit card had a UnionPay logo, which led to a failed pickup.

Aggressive sales tactics

Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.

The car was in perfect condition and it drove very nicely. It also had very low gas consumption, which we really appreciated.

Very easy platform to navigate. Competitive pricing. Many options from which to choose.

The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.

Very satisfied.