ATLAS CAR RENTAL REVIEWS

Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.

Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.

The staff is very efficient and available for all what you need..cheap and good company

Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.

Atlas still havent refunded my security deposit though its over a month.. I rented the car on 9th March and its 17th April, there is no sign of refund. Every time I call them, they say its in process.

Bad condition externally with scratches and bumps; dirty interior and smelled of stale cigarettes.

We booked and got confirmed for a Toyota Camry, however when we picked up the car we got offered a Pulsar. So the front counter staff said he would get the manager to call me on the next day but I never receive any. He said he would expecting a Camry to be returned next day and would call but never happen but eventhough he should give me a refund credit for being offered a smaller car. In fact he tried to persuaded me to believe that Pulsar is similar to a Camry !! Until I said to him I used to live here and I bought a Pulsar in 1996 then he stoped. Anyway the whole experience was bad.

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

The Easyrentcars it's so good and easy to use. Many optios and the best prices I could find. I definitely recommend it.

Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.

Easyrentcars is good, easier and simple to use

Better customer service especially on return, your customer service would not listen about pre-existing damage.

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

The staff was courteous and friendly. She gave sound on-the-road advice.

Tried to enforce the additional insurance. Lied to say it was mandatory.

Terrible services

Good

Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)

Very easy process! Prompt & very straight forward.. great value too. Thank you :)

Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.

We didn’t expect that our credit card would be debited by about $400 as a “hold’ until after we returned the car. And then to have to wait up to one week to have this amount transferred back onto our credit card seems unreasonable. Sure just a ho,d on the card would have been all that was required. Being on a tight budget we really needed that amount for our holiday

Amazing free upgrade to a high-class car. Welcoming staff, convenient transfer from/to terminal.

Car was dirty, dipped headlight didn’t work so couldn’t drive car at night. Fault showing low tyre pressure showing on pickup. Location nowhere near airport, not informed before booking.

The staff where very friendly and helpful as we had never been to the area before and they offered lots of information. The car was better than expected and very clean.

Very easy to make the booking and great cost