GOLDCAR CAR RENTAL REVIEWS IN ITALY

The GoldCar Malpensa Italy attendant was very wise in a bad way.

Helpful staff at counter. Car suitable for my requirements

booking easy and competitively priced

The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it

The prices quoted by Easyrentcars are very competitive so I tend to go with them hiring the car from Easyrentcars.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

personnel a la reception désagréable et noin commercial

Despues me obligo a tomar un seguro solo para que ella cobre su comision

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

All smoth, good service.

GOLDCAR is absolutely horrible. They do not honor reservations and types of cars. They demanded insurance even after I refused as I have card coverage. Also, I was given a standard car. Lucky I know how to drive one.

Pick your partners better. I always like and deal with you. I demand my insurance money gets re-imbersed from Goldcar.

No

les gens de goldcar sont des voleurs !!!!!! ils nous ont "lesté" de 500€ sous pretxte que notre carte de credit n'est pas valable !!!!! impossible d elouer la voiture sans prendre une assurance !!! DES VOLEURS , UNE ARNAQUE !!!! plus jamais je ne fais affaire avec eux

FRAUD!!!

Aucun effort consenti alors qu’on avait une carte de crédit à mon épouse....

À recommander L’essayer c’est l’adopter

Très bon service A recommander

contract terms only in local language.

Quick pick up and drop off. Counter was easy to find in the airport.

Booking process was easy and afterwards I requested an invoice via email, which was send pretty quick.

I got there 40 minutes before the scheduled time for pick up of the car, and i went straight to the counter because there was no line. They told me it was too soon, to come back 10mins before. So I went to a walk, and i got there like they said, 10min before... and then, I had to wait almost 1h because it were ther a line already and i had 5 persons ahead... so i think they should have taken care of my rental when I got there, even if I could only got the car at the scheduled time, at least the contract and the payment was already made.

I left my jacket with wallet and phone in one of their cars. Their support line was answered by a human in reasonable time who assisted in contacting the airport desk. With 30mins they confirmed they found my jacket and kept it secure till I could pick it up. Great service when I was in a panic. Thank you nso much.

Easy to book. Great prices.

Employee obliged to get money on additional services with unfair arguments

It has taken over two and a half hours to pick up the car. Only 3person allowed in the office at once, queue wasn’t even long, but to queue outside in the heat for this long is something crazy.

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.