GOLDCAR CAR RENTAL REVIEWS IN ITALY

Hidden charges and additional sales

Did not clearly explain the details of charges and the return standards

Great service, very professional.

Avoid this car rental company at all costs! The staff have terrible attitudes, deliberately make things difficult for Chinese customers, are arrogant, rude, and impolite!!! Absolutely awful! I've truly never seen anything this bad, they are so unprofessional, rolling their eyes and making all sorts of unreasonable demands! When I refused to buy their expensive insurance, they immediately changed their attitude! Made me wait at the airport for over three hours for no reason!!! I rented for ten days but returned the car after two days! They charged me a 15,000 deposit and held it for a month!!! Just terrible!

The counter recommended an upgrade to an Alfa Romeo Giulia for an extra €9/day, which was very reasonable, but I declined.

They coerced us into upgrading the vehicle without informing us of the additional costs. They presented two keys and asked us to choose between two cars. Though we'd purchased full coverage through our rental service, they refused to acknowledge it and asked for a new purchase, which was inconvenient as it was already late at night.

When problems arose, they did not seek solutions, regardless of customer acceptance! They advertised Mercedes cars online, but there were never any Mercedes cars, which is somewhat deceptive.

The service was mediocre, not very friendly.

Very convenient

Felt dishonest. They gave various reasons that didn't match the original order, then said the order was void unless additional charges were paid. While swiping the card, they didn’t show the receipt, and I thought it was a deposit. But the next day, I found out it was directly deducted.

No queues.

The staff was handsome

Probably because it was late, there was no shuttle bus from the airport to the pickup point, which wasn't close by. We had to spend 25 euros on a taxi. The service lady kept pushing insurance on us, even though we told her we had full coverage. This wasted 30 minutes of our time.

This company is actually GOLD CAR. If it's this company, do not rent from them. They forcefully sell insurance and won't give you the car otherwise. The insurance is very expensive too!

Automatically includes additional insurance, unclear charges during confirmation, and fees for EU cross-border travel.

This company is a complete scam. The service attitude was terrible. The staff didn't speak much English and kept speaking Italian. They charged me nearly 300 euros, and then another 70+ euros for postage. After paying, I asked what the charges were for, but they couldn't explain clearly. I thought it was a deposit for the car, refundable if there were no issues when returning the car. When I called the rental company, they told me it was for insurance. The staff at GOLDCAR never mentioned the word insurance in English. The contract I signed did not state insurance anywhere, and there was no paperwork from an insurance company, only the GOLDCAR contract. I repeatedly told them to follow the booking I made on the Chinese website (I had already purchased insurance and paid the rental fee in China). This is outright fraud.

The location is outside the airport and a bit hard to find. The staff are very friendly, but if you're not careful, you might end up paying extra fees.

Very convenient, the staff was friendly, and his English was excellent.

The staff was very rude after trying to downgrade me to a manual transmission, which I refused, and attempting to sell me insurance I didn't want. They even told me they were unhappy with the low price I had paid.

The agent assisting me turned hostile when I said I didn't want to purchase insurance and insisted I pay a hefty deposit! Additionally, they only disclosed one flaw on the car, but upon inspection, I found over 10 noticeable defects on the car's body!