CANADA CAR RENTAL REVIEWS

Very satisfied

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Very good but there was no communication. They gave me a smaller Q3 than I booked, and it was the only one reserved for me at the agency. My 24-inch suitcase and a carry-on just fit. The trunk is much smaller than a full size. Picking up the car with half a tank of gas is quite inconvenient. Returning it with half a tank as well.

Very good but no communication. They swapped for a smaller Q3, and it was the only one left in stock reserved for me. It just fit my 24-inch suitcase and a carry-on. The trunk was much smaller than a full-size. The car had half a tank of fuel at pickup, which is inconvenient. Same at dropoff, half a tank.

There are insurance and towing upsells, but you can decline them.

Very satisfied

The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

Pretty good

Overall good and smooth. However, the queue for Avis pick-up was very long. Be prepared for a wait. It took almost an hour during the day. Compared to other rental companies nearby, there was hardly any queue. Probably due to the good prices and high demand.

Very satisfied, got a free upgrade to a new SUV.

Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.

Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.

Very professional

Did not get the reserved model; the vehicle performance was not good, lacking power.

Satisfactory

Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.

Overall service was diligent and responsible!

Average

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Convenient