KEDDY BY EUROPCAR CAR RENTAL REVIEWS

Acceptable

Good

Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Great service, friendly staff.

Very satisfied

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

The rental store service is convenient, so I give it a high rating.

Service was quick and no accidents occurred.

Very good

We received a brand new and upgraded VOLVO, amazing!

Very satisfied

Pretty good

Service pricing is top-notch

Very good

Basically satisfied, the service attitude was average.

Aggressive insurance upselling, Chinese credit cards not accepted.

On July 10, 2024, I was charged 79 Azeri Manat without explanation. Rentalcars.com emailed the company but got no response, so Rentalcars.com reimbursed me directly. Awesome! Additionally, I do not recommend self-driving in Azerbaijan; cancel your plans if you have any, it's not worth it. Strong recommendation for Georgia and Armenia instead.

Not bad.