ENTERPRISE CAR RENTAL REVIEWS

Very satisfied

Great customer service

Everything was spot on

Very good, very patient!

Very fast.

Very bad service, they keep passing the buck instead of solving problems.

The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.

Very satisfied

Pretty good

Apart from getting a C-class instead of the rented E-class (not convertible), the other services were quite convenient.

Quite satisfactory

The car was in great condition, no upselling.

Upgraded the vehicle for an additional fee, overall it was good.

Satisfied

Satisfactory

I've used this platform a few times; it's easy to find a car rental company and the process is convenient.

Very satisfied

Satisfied, easy pickup and drop-off

1. Unable to provide the reserved car model. 2. Additional charges outside the pre-booked package during return.

Satisfied

Fast and efficient.