ENTERPRISE CAR RENTAL REVIEWS

Very satisfied

Great service from the staff

Pretty good. Bought full insurance at the store, which gives peace of mind. Originally rented a Peugeot 208, but actually received a BMW 4 Series. The driving experience was great.

Overall, it was pretty quick. The car collection took a bit of time. I got a similar model, but the car wasn't great. It was just okay to drive.

Very good!

Acceptable.

The car from Enterprise Rent-A-Car was very new and clean, with just 13,000 miles. The staff knew I wasn't used to driving a Mercedes and introduced various functions to me. Very professional and efficient.

Extremely satisfied

Very satisfied, the car was also great.

The guy in Saint-Malo was very nice. However, the drop-off location in Rennes was not at the rental office, and there was nowhere to find the address. When I called the office, they said they would send me an email, but I never received anything and had to ask Zuzuche. Customer service said they didn’t know either, but eventually, Zuzuche emailed me the address without telling me where to put the keys. I almost missed my train.

Very satisfied

The service was excellent, both pickup and drop-off were very quick. Unlike other platforms, the same model here has unlimited mileage, making the experience outstanding.

This car rental experience was extremely poor, like a nightmare! I booked a Volvo XC60 SUV and arrived at the rental office early to pick up the car. First, they tried to sell us insurance, which we declined. Then, they gave us a sedan, claiming it was a similar model. We insisted that we had booked an SUV, and reluctantly, the staff brought out a Mercedes GLB. The appropriate counterpart to the Volvo XC60 SUV should be a Mercedes GLC, but the GLB is obviously not in the same category. The staff member said there were no other cars available. The signal reception at the pickup location was very poor, so we were unable to contact anyone. With all our luggage, we had no choice but to take the GLB and leave. Upon reaching the surface, we contacted the rental platform, Zuzuche, which promised to help arrange for a car swap in the next city. However, upon reaching the next city, despite Zuzuche's website showing availability of a Volvo XC60, they claimed there were none. I rented the car for 17 days and traveled through more than 10 cities but never got a replacement. Upon returning, I contacted Zuzuche's customer service, and they had the audacity to say that the Mercedes GLB and Volvo XC60 are in the same category. The industry consensus is that Audi Q5, Mercedes GLC, and Volvo XC60 are similar models. Zuzuche, however, stubbornly insisted that their rental office has the final say on what constitutes a similar model. Unbelievable! A clear case of big company bullying!

Satisfied with the service, quick return process.

The service was excellent. Picking up and dropping off the car were both quite convenient. The car was very new, with only a little over a thousand kilometers driven.

The rental was supposed to be a Mercedes, but we were given a Fiat 9-seater. We only had 5 people, and this car would roll unexpectedly. The windows often malfunctioned, and the engine frequently had issues. The screen wouldn't display, the air conditioning didn't work, and the car was very old. There were no alternative models available.

Excellent

Excellent service, they provided a better model than booked and helped with luggage and umbrellas in the rain.

Very satisfied

Picked up the car from a store near Warsaw Old Town and returned it at the airport. Due to unclear airport signs, it took a lot of time. The rental experience was very smooth overall, and the staff guided us directly to the car.