INTERRENT CAR RENTAL REVIEWS IN ITALY

car was ok but the phone number provided for the shuttle didn't existed, the customer service as well, there was no direct contact with the local agency, through the online support managed to get a phone contact that redirect my call to a.different country. Someone had to come from 40km away just to take me to the agency 2km away where i got the car at the end, the agency clerk didn't offer any apology neither any partial refund for the time and petrol wasted by the person who took me to the agency. Extremely unacceptable

Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'

The counter staff were helpful if a little brusk!

All good

I was two hours late picking up the car. Their hotline wasn't accessible. When I finally arrived, they told me my reservation had been canceled and charged me more than double the original price.

The counter staff was very rude. Forcing me to get additional insurance and saying that the insurance I have with easyrentcars is illegal.

The airport shuttle location did not match the instructions, and the contact number provided was unreachable. The shuttle was shared with other companies and had no signage. Despite informing the rental store that we had full insurance from our home country, they added extra insurance without notice, resulting in duplicate coverage and additional costs. This was the worst experience among multiple international car rentals I have had.

Like: Nice clean and well maintained car
Dislike: Would have slightly preferred a diesel

No queue, service was quick

Service attitude is good, but the procedures are quite cumbersome. It's a bit difficult to find the spot for the free shuttle.

Like: Very good service and the car are in good condition

Staff tried to sell insurance that I had already purchased, explained that the one I already had was not valid. Quite an unnecessary stressful experience. No indication on arrival as to where the shuttle was. Had to wait for 40 minutes outside airport for shuttle. Overall it took more than 1h30 to pick up car. Staff was quite nice but unnecessarily forceful on insurance. I would not recommend this car rental company. Going back to airport was chaotic.

Check in staff visibly frustrated when I said I didn’t want the extra insurance. Insisted I should have it regardless if my card provided suitable cover. As soon as I saw it was the same counter as goldcar I wasn’t surprised by his attitude and was very nervous about renting through them.