The service was mediocre. We booked a Volkswagen Golf but ended up with a Dacia, a car I've never heard of. It was clearly the lowest trim in the all-road category.
The staff were quite friendly and didn't push insurance sales. The car I received had quite a few scratches, but the staff made special notes and said not to worry about them. Returning the car went smoothly, and the deposit was quickly released within three or four days.
The pickup process was smooth, and they gave us a relatively new Fiat 500X, which appears to be a high-end model with a fully openable soft top. It would be really comfortable if the weather were warmer.
We had two people and two large suitcases; the car we originally booked couldn't fit them. The staff said we couldn't place them on the back seat or we'd be fined (though I doubt that would actually be the case). They offered an upgrade at a cheaper price, but it still would have cost us nearly 2000 extra. We firmly declined, and in the end, they upgraded us to an SUV for free! Extremely grateful!!!
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