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Last updated on: December 20, 2024
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21 Rental Locations
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8.8/10 Very good
600+ ratings, 1 reviews
View details
Closed
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8.8/10 Very good
800+ ratings, 5 reviews
View details
Closed
Pickup
AIRLINE PASSENGER: Our central Heathrow car rental station is open 24/7 and is a short shuttle bus ride from Terminals 2, 3 and 4. From Terminal 2 you can get the shuttle bus from stops 7 and 8. From Terminal 3 you can get the shuttle from bus stop 17, and from Terminal 4 its bus stop 2. Once you arrived at the bus stop, please call the rental company for shuttle bus arrangement. Tel:+44 01344484100
Telephone
+443445444600 / +448445443242
8.7/10 Very good
800+ ratings, 5 reviews
View details
Closed
Pickup
When you arrive at Heathrow Airport Terminal 5, please proceed to bus stop 25 (which is located on the arrivals level of Terminal 5) and take a short journey on the Avis Budget shuttle to our brand-new location at the Holiday Inn Hotel London Heathrow. Our team look forward to welcoming you there.
Telephone
03445444600
8.6/10 Very good
800+ ratings, 4 reviews
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Closed
Pickup
Your booking will be serviced by Green Motion at London Heathrow Airport. If you are not flying into Heathrow, take the Overground to West Drayton or the Tube to Hounslow West. From either station, take bus 222 to "The Plough" bus stop. If arriving by car, taxi, or Uber, use the postcode UB7 0HW. For customers flying into Heathrow terminals: - Use the Hourly Hotel Hoppa Services from the terminal bus stops. Inform the driver that you are hiring from Green Motion; Green Motion customers travel free on this service. - **Terminal 2**: Bus stops 9 & 10 – Bus H2B departs at 45 minutes past the hour every hour, with an additional service at 15 minutes past the hour between 7:00 AM and 10:00 AM. - **Terminal 3**: Bus stops 12 & 13 – Bus H2B departs at 51 minutes past the hour every hour, with an additional service at 21 minutes past the hour between 7:00 AM and 10:00 AM. - **Terminal 5**: Bus stops 17 & 18 – Bus H5B departs at 15 minutes past the hour every hour. - **Terminal 4**: Take the Heathrow Express to Terminal 2, then proceed to bus stops 9 & 10. Bus H2B departs at 30 minutes past the hour every hour. Your destination is the Holiday Inn Heathrow M4 J4.
Telephone
+442086197000
8.6/10 Very good
2000+ ratings, 9 reviews
View details
Closed
Pickup
Simply pick up your car when you land by taking the appropriate shuttle bus from your arrival terminal to our Europcar Heathrow station: Terminal Two – bus stop 7 Terminal Three – bus stop 18 Terminal Four – bus stop 2 Terminal Five – bus stops 26 & 27 Please call the branch if you need any help.
Telephone
+443713843410
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+442088976261
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
00443301188341 / 004407534179119
8.5/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
Please call +3301188341 or +447534179119 on arrival to arrange the shuttle service. Then, follow the signs to the Short Stay Car Park and wait at the corresponding level. T2: Level 4, lift area near row H. T3: Level 3, lift area near row A. T4: Level 2, lift area near row E. T5: Level 1, lift area near row R.
Telephone
+3301188341 / +447534179119
8.5/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
After collecting your baggage, please phone 07721644925. The rental agent will ask for your name, confirm the terminal you have arrived at and give you instructions on where to meet the dedicated Arnold Clark shuttle bus. Our shuttle bus journey time from the terminals should take no longer than fifteen minutes. Below you can find more information on each dedicated pickup points for Terminals 2, 3, 4 and 5. Terminal 2 As you exit arrivals, head towards the exit located near Nero Express and M&S Simply Food. Walk straight across car park level 1 following signs to Hilton Garden Inn. Pick-up point is at Row G next to the entrance of the Hilton Garden Inn. Terminal 3 As you exit arrivals, follow signs to short stay car park 3, take the lift to level 3 and our pick-up point is on this level at the mini cab/private hire pick-up area. Terminal 4 As you exit arrivals, head towards the exit doors next to Travelex Currency Exchange, walk across into the short stay car park on level 1 and follow signs to mini cab/private hire pick-up area. Terminal 5 As you exit arrivals, head towards the exit doors next to Caffé Nero, then use the lifts to arrive at the short stay car park level 2. The pick-up point is directly opposite the lifts at Row S.
Telephone
+442030317638
8.4/10 Very good
2000+ ratings, 7 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+44796730490
8.4/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+448433093009
8.3/10 Very good
2000+ ratings, 9 reviews
View details
Closed
Pickup
Your Booking will be serviced by Green Motion London Heathrow Airport. "For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to ?The Plough? bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion or U-Save. Green Motion/U-Save customers travel for free on this service. Terminal 2 - Bus stops 9 & 10 ? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13 ? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2 ? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18 ? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. "
Telephone
+442086197000
8.2/10 Very good
600+ ratings, 3 reviews
View details
Closed
Pickup
When you arrive at Heathrow Airport Terminal 5, please proceed to bus stop 25 (which is located on the arrivals level of Terminal 5) and take a short journey on the Avis Budget shuttle to our brand-new location at the Holiday Inn Hotel London Heathrow. Our team look forward to welcoming you there.
Telephone
+443445446000
8.2/10 Very good
600+ ratings, 3 reviews
View details
Closed
Pickup
AIRLINE PASSENGER: Our central Heathrow car rental station is open 24/7 and is a short shuttle bus ride from Terminals 2, 3 and 4. From Terminal 2 you can get the shuttle bus from stops 7 and 8. From Terminal 3 you can get the shuttle from bus stop 17, and from Terminal 4 its bus stop 2. Once you arrived at the bus stop, please call the rental company for shuttle bus arrangement. Tel:+44 01344484100
Telephone
+4403445446000 / +4401344484100
8.1/10 Very good
400+ ratings, 1 reviews
View details
Closed
Pickup
The branch is located outside the airport terminal. Please pick up your luggage and take the shuttle bus to the Europcar/Routes rental counter for pick-ups. The driving takes about 10 minutes.
Telephone
+443713843410
8.1/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8.1/10 Very good
500+ ratings, 2 reviews
View details
Closed
Pickup
1. Arriving from Air: The transfer from the airport to Drivalia is operated by National Express – Hotel Hoppa. (see below directions for each terminal pick-up point). Click here to view Hoppa Bus Service Information: https://www.hotelhoppa.co.uk/services/ Please note: No bus services from Terminal 4, either use the free airport shuttle service to T5 and catch the bus or use a taxi service. Heathrow Terminal 2 – H2C and H2D Bus. Departs every 15 and 45 minutes past every hour 0414 to 2215 (bus stops 9 and 10 – bus number H2D). Heathrow Terminal 3 – H2C Bus Departs every 19 and 50 minutes past every hour 0519 to 2219 (bus stops 12 and 13 – bus number H2D). Heathrow Terminal 5 – H5C and H5E Bus. Departs every 15 and 45 minutes past every hour 0448 to 2215 (bus stops 17 and 18 – bus number H5C and H5E). Non-Airport Collection: Please collect from our office located at 804-834 Bath Road, Heathrow Airport, Hounslow TW5 9UH. 2. Arriving on train: For a fast connection via rail service to London every 15 mins, boarding Heathrow Express is a cheap, fast and convenient way of travelling to and from the airport to central London. 3. Arriving on bus: Multiple bus services operate to and from the airport and connect to the National rail network. Transport for London operates a cash-free service where you would need to purchase an Oyster card, use contactless payment, or prepaid ticket for your bus journey.
Telephone
+442031300448
8/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
Simply pick up your car when you land by taking the appropriate shuttle bus from your arrival terminal to our Europcar Heathrow station: Terminal Two – bus stop 7 Terminal Three – bus stop 18 Terminal Four – bus stop 2 Terminal Five – bus stops 26 & 27 Please call the branch if you need any help.
Telephone
+443713843410
7.7/10 Good
2000+ ratings, 12 reviews
View details
Closed
Pickup
Call on arrival +44 (0)3300949033. Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35 minutes and our driver will meet you there.
Telephone
+443300949033 / +4407378851746
7.7/10 Good
200+ ratings, 1 reviews
View details
Closed
Pickup
1. Arriving from Air: The transfer from the airport to Drivalia is operated by National Express – Hotel Hoppa. (see below directions for each terminal pick-up point). Click here to view Hoppa Bus Service Information: https://www.hotelhoppa.co.uk/services/ Please note: No bus services from Terminal 4, either use the free airport shuttle service to T5 and catch the bus or use a taxi service. Heathrow Terminal 2 – H2C and H2D Bus. Departs every 15 and 45 minutes past every hour 0414 to 2215 (bus stops 9 and 10 – bus number H2D). Heathrow Terminal 3 – H2C Bus Departs every 19 and 50 minutes past every hour 0519 to 2219 (bus stops 12 and 13 – bus number H2D). Heathrow Terminal 5 – H5C and H5E Bus. Departs every 15 and 45 minutes past every hour 0448 to 2215 (bus stops 17 and 18 – bus number H5C and H5E). Non-Airport Collection: Please collect from our office located at 804-834 Bath Road, Heathrow Airport, Hounslow TW5 9UH. 2. Arriving on train: For a fast connection via rail service to London every 15 mins, boarding Heathrow Express is a cheap, fast and convenient way of travelling to and from the airport to central London. 3. Arriving on bus: Multiple bus services operate to and from the airport and connect to the National rail network. Transport for London operates a cash-free service where you would need to purchase an Oyster card, use contactless payment, or prepaid ticket for your bus journey.
Telephone
+442031300448
Alamo
8.6/10
U-SAVE
8.3/10
SURPRICE RENT A CAR
6.3/10
GREEN MOTION
5.7/10
Budget
8.2/10
AVIS
8.1/10
Hertz
7.9/10
Enterprise
8.9/10
Europcar
7.9/10
National
8.8/10
Keddy by Europcar
6.9/10
Routes
9.0/10
DRIVALIA
5.7/10
Easirent
5.7/10
ARNOLD CLARK
10.0/10
ACE
5.5/10
Shouqizuche
7.2/10
Dollar
8.3/10
Interrent
5.0/10
Thrifty
7.5/10
Firefly
8.0/10
Reviewed: December 8, 2024
Very smooth pick-up process. Helpful staff at pick-up and return locations.
Reviewed: October 22, 2024
Team was very friendly and understanding, will recommend taking car from them.
Reviewed: September 18, 2024
The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement
Reviewed: September 12, 2024
The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more
Reviewed: July 30, 2024
Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it. Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!
Reviewed: November 20, 2024
Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.
Reviewed: July 27, 2024
Overall, it was pretty good. They will recommend insurance, but will not insist if you refuse. The deposit of £1500 takes 7 days to be refunded. The actual rental car was a Peugeot, and the interior space was quite large.
Reviewed: July 17, 2024
They tried to upsell insurance services. There’s a strict mileage limit, but fortunately the staff was lenient during the car exchange and didn’t charge extra fees.
Reviewed: June 15, 2024
they didn't accept Taiwan driving licence, but didn't mentioned during booking after changed driver to complete booking, they requested to us to perchase new insurance
Reviewed: October 19, 2024
Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
Reviewed: July 27, 2024
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
Reviewed: June 13, 2024
Good service, they offered insurance but didn't push when I declined.
Reviewed: May 26, 2024
The pickup instructions mentioned free shuttle service from all terminals, but this was not the case. While waiting at the designated spot at T4 and calling, I was told a shuttle would come but after waiting 35 minutes and calling again, I was informed that only T2 and T3 had shuttles. After going to T3, I was then directed to T2. It took another 15 minutes after a final call for the shuttle to arrive, with the whole process taking 2 hours!
Reviewed: October 1, 2024
I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!
Reviewed: August 19, 2024
I was charged £40 extra a day for insurance when i took out cover with QEED, this nearly double the cost of the hire.
Reviewed: July 8, 2024
If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.
Reviewed: April 14, 2024
The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.
Reviewed: July 20, 2024
Quick and good service. I paid in full on QEEQ and there were no hidden charges when returning the car. The only downside is that Budget staff do not work on weekends, so I couldn't extend my rental. They gave me a new Nissan, which has full functionality including CarPlay.
Reviewed: January 21, 2024
I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.
Reviewed: July 31, 2024
The car provided was already large enough, but they recommended a more expensive one, which I wasn't very happy about. Adding an additional driver costs £14 per day. We picked up the car in London and drove to Oxford and Cambridge. The countryside roads in the UK are narrow and traffic is fast, so careful driving is necessary.
Reviewed: July 30, 2024
Wide selection of vehicle models, attentive service, and straightforward rental procedures
Reviewed: July 28, 2024
Very satisfied with AVIS's service! The vehicle was almost brand new and in excellent condition.
Reviewed: July 27, 2024
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
Reviewed: July 1, 2024
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
Reviewed: June 24, 2024
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
Reviewed: July 14, 2024
There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.
Reviewed: July 11, 2024
The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.
Reviewed: July 9, 2024
Very bad service, they keep passing the buck instead of solving problems.
Reviewed: July 20, 2024
The service was okay. The return address was incorrect, not sure whose fault that was.
Reviewed: July 15, 2024
Satisfied, but there was no timer, which resulted in a parking fine.
Reviewed: July 11, 2024
The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.
Reviewed: July 9, 2024
Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.
Reviewed: July 3, 2024
We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.
Reviewed: February 19, 2024
Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.
Reviewed: July 25, 2017
The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.
Reviewed: July 4, 2024
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
Reviewed: June 29, 2022
The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.
Reviewed: November 11, 2021
Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!
Reviewed: September 10, 2018
I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!
Reviewed: April 2, 2018
The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
Reviewed: December 13, 2022
The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.
Reviewed: June 23, 2024
Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.
Reviewed: January 9, 2024
We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.
Reviewed: January 4, 2024
Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.
Reviewed: July 14, 2023
I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.
Reviewed: January 2, 2024
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
Reviewed: September 18, 2023
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Reviewed: August 11, 2022
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Reviewed: June 15, 2020
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Reviewed: August 25, 2023
The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.
Reviewed: July 14, 2018
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Reviewed: July 12, 2018
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
Reviewed: November 5, 2023
The service was not good. They lacked problem-solving skills.
Reviewed: October 15, 2019
Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.
Reviewed: December 29, 2018
My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.
Reviewed: October 10, 2017
Overall, everything was satisfactory. However, the daily mileage limit of 241 kilometers was not consistent with urocar's requirement of 150 kilometers. Additionally, the online waiting time for addressing issues was too long.
Reviewed: August 10, 2020
The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.
Reviewed: November 9, 2019
There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.
Reviewed: December 15, 2018
Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?
Reviewed: January 9, 2015
Service was too slow and the location is a bit far from the airport, requiring a shuttle bus.
Reviewed: November 21, 2014
Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...
Reviewed: April 6, 2014
I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!
Reviewed: July 16, 2014
Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.
Reviewed: July 17, 2017
Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!
Reviewed: June 24, 2014
The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.
Reviewed: December 30, 2013
The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.
Reviewed: April 8, 2014
The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
It takes up 47% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Heathrow Airport (LHR) for the last 30 days.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Heathrow Airport (LHR).
* Based on the scheduled pickup time of all bookings from Heathrow Airport (LHR).
One-way car rentals take up nearly 23% of the total bookings at Heathrow Airport (LHR).Out of it, besides London, other top destinations : Manchester, Birmingham.
On average, Basic Protection costs USD 54.99 per day for Small, USD 70.07 for SUV and USD 87.94 for Large.
Do You Know?
No.1 Source Country
Customers from Indonesia choose Heathrow Airport(LHR) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Canada prefer more spacious car models like Mercedes-Benz Vito and Volkswagen Shuttle.
Quite a Planner
Singapore renters like to plan much more ahead, they usually make the online booking 77 days before pickup from the Heathrow Airport (LHR).
9.2/10 Excellent
2000+ ratings, 11 reviews
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